Head of Complaints - Life & Pensions or Financial Services
Our client, a large, renowned and specialist Business Process Outsourcing provider, is currently looking to hire a Head of Complaints for a brand new role working across their fastest growing Life and Pension's account.
This is a fantastic opportunity for a Head of Complaints to continue to enhance a dynamic Complaints function and take the operation to the next stage of it's evolution. This will involve building capability, driving excellence and setting up a sustainable, long term growth strategy across the entire client landscape. As the Head of Complaints you will be responsible for managing c. 150 people across multiple UK sites, ensuring compliance with FCA processes and regulations, and devising and executing the overarching Complaints strategy and ongoing capability for my client's flagship customer.
You will have the following key skills/experience:
-Significant experience in a Head of Complaints position within the Life and Pensions industry or the wider Financial Services sector. The client would also be excited by Telecommunications and Utility industry industry backgrounds where the candidate is interested in a move into FS and bringing with them experience of operating at a more senior level and scale.
-Any experience of working as a Head of Complaints within a large BPO or Outsourced solutions provider, or ...