Overview
Salary: £45,000.00 – £55,000.00 + 10% performance bonus
Location: Exeter (Cornwall/Devon area)
Employment type: Full-time, Permanent
Job Summary
Investigate claims on-site and determine resolutions under the NHBC Buildmark Cover within prescribed financial limits. Promote NHBC's services and foster good customer relations.
What You’ll Be Doing
* Examine documents and property history to establish NHBC policy cover limits.
* Conduct resolution meetings between homeowners and builders on-site.
* Investigate claims against the NHBC policy.
* Diagnose causes of failure and determine liability, considering policy standards.
* Calculate repair costs using NHBC estimating systems.
* Prepare remedial work schedules and issue instructions to contractors.
* Provide technical reports.
* Notify stakeholders of decisions within authority limits.
* Assess claim validity and advise on claims exceeding financial limits.
* Plan workload ahead, supervise repairs up to 9 months, and monitor over a year.
* Maintain investigation and resolution records for audits.
What We’re Looking For
* Knowledge of housing construction and NHBC standards.
* Assertive communication to handle disagreements while maintaining relationships.
* IT literacy and adaptability to new software.
* Clear, structured, and logical writing skills.
* Analytical skills for decision support.
* Technical expertise in relevant areas.
* Commitment to professional development.
* Dedication to excellent customer service.
What We Offer
Benefits:
* 27 days annual leave + bank holidays
* Holiday purchase scheme
* Enhanced pension scheme (up to 10.5%)
* Life assurance
* Subsidised private medical insurance
* Employee discounts platform
* Two days volunteer leave
* Enhanced parental leave and pay
Who We Are
NHBC is a leading provider of new home warranties and insurance, committed to raising building standards and protecting homeowners.
Why Join Us
We’re experiencing growth, embracing technology and flexible working. We offer training, development, and professional qualifications to support your career. We promote an inclusive culture and support flexible working arrangements.
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