Role: Customer Service Advisor
Location: Milton Keynes / Hybrid working
Hours: Full time, permanent (08:30am 5:30pm with one hour lunch)
Salary: £25,397
An excellent opportunity has now arisen for a Customer Service Advisor to join our client s successful team.
If you want to be part of a sociable team where people are genuinely looked after (and a little bit spoilt!), with a small business feel and a real family-style culture, then this could be the role for you.
Who are we?
Our client operates within a fast-paced, customer-focused environment, supporting multiple programmes and stakeholders. They pride themselves on delivering a high standard of service while maintaining a close-knit, supportive working culture. After an initial training period, the role offers hybrid working (2 days from home and 3 days office-based) .
Benefits:
* Salary of £25,397
* Quarterly bonus scheme
* Hybrid working (2 days WFH / 3 days office based after training)
* Pension scheme
* Private healthcare
* Car scheme
* Death in service benefit
* 25 days holiday plus bank holidays, increasing with length of service
* Your birthday off work
* Free on-site parking
* Permanent, full-time position
* Supportive, sociable team environment
* Small business feel with a family-focused culture
Duties of a Customer Service Advisor:
* Managing and tracking customer service cases via the Case Management system in line with agreed SLAs
* Reviewing customer insurance qualifications against policy terms using AI systems or manually over the phone
* Confirming bookings promptly with customers via telephone and email
* Handling enquiries and reservations from dealers and customers to operational standards
* Amending bookings immediately in line with company procedures
* Proactively informing customers of any potential issues via phone, email, text or WhatsApp
* Raising taxi requests on external booking systems once approval is received
* Placing and managing reservations on external supplier systems
* Managing incoming calls to the Customer Service phone line, including dealer, client and customer queries
* Producing daily reporting when instructed
* Managing shared inbox enquiries to agreed service standards
* Liaising with suppliers to resolve issues and find solutions
* Managing booking closures and breakdown move-over processes
* Ensuring customers remain in continued hire during breakdowns
* Resolving issues between integrated systems
* Maintaining accurate administrative logs and updating case notes daily
* Escalating concerns to the relevant department or management when required
* Supporting wider Customer Service activities and providing cover as needed
* Managing investigation processes for driver verification
What we would like from you:
* Proven experience in a customer service or administration role
* Highly driven with the ability to work independently and as part of a team
* Comfortable working to tight deadlines while multitasking
* Strong Microsoft Office skills
* Confident using multiple IT systems and learning bespoke software
* Highly accurate verbal and written communication skills
* Professional, proactive and customer-focused approach
* Strong attention to detail and analytical ability
* Excellent telephone manner
* Able to build effective relationships with internal and external stakeholders
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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