Job Title: Analyst, Data Operations
About TransUnion
TransUnion is a major credit reference agency, offering specialist services including fraud, identity and risk management, automated decisioning and demographics. It supports organisations across finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring
We are looking for a Analyst, Technical Operations to join our growing team. You'll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You'll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you'll be motivated to continuously improve processes and reduce risk.
Day to Day Responsibilities
Operational Enablement
* Set up data transfers internally and externally with Globalscape EFT and Connect Direct
* Deliver automated batch services and administer customer workflows
* Serve as a data transfer workflow expert to handle incidents and inquiries
* Identify process improvement opportunities to improve efficiency and quality
* Manage product updates and automation projects
* Stay informed about broader Tech Ops responsibilities
Cloud Service Transition
* Operate and maintain workflows on TransUnion's next‑gen OneTru cloud platform
* Support service migration to OneTru, from planning to operations
* Establish new operating processes and coordinate cross‑team workflow ownership
Quality & Risk Management
* Perform thorough peer reviews to ensure code accuracy and quality
* Actively contribute to reducing the team's risk profile.
* Troubleshoot to resolve queries and issues independently.
* Produce and maintain high quality process documentation.
Essential Skills & Experience
* Excellent written and communication skills.
* Strong attention to detail and ability to handle multiple priorities.
* Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
* Microsoft PowerShell scripting.
* Comfortable with SQL/T‑SQL queries (simple to medium complexity), stored procedures, functions, and triggers.
* Experience working with and manipulating large datasets.
* Capability to run user acceptance testing (UAT).
* Strong time management and problem‑solving abilities.
* Experience supporting or operating a cloud‑based platform/service in a production environment.
* Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover.
* Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working).
* Experience in fast‑paced, results‑driven environments.
Desirable Skills & Experience
* Microsoft Power Apps and Power Automate development.
* Programming using C#
* Familiarity with cloud operations/DevOps practices (monitoring, alerting, incident management, change/release management).
* Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards.
* ITIL Foundation (or equivalent practical experience in service management and continuous improvement).
* Previous experience with batch data processing systems.
Benefits
* 26 days' annual leave + bank holidays (increasing with service)
* Global paid wellness days off + a bonus day off to celebrate your birthday
* A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
* Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
* Access to our diversity forums and communities so you can get involved in causes close to your heart
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