Role Overview
The main purpose is to drive and grow the profitability of the Store through the effective management of its employees, financial, and technological resources, and ensuring efficient application of the company’s policies and procedures and management best practice in order to exceed all stakeholders’ expectations.
Responsibilities
* Manage Profitability: To ensure continuity, growth, and profitability of the Store through the management of costs and the maximization of sales turnover and returns.
* Planning and Budgeting: Together with the Operations Executive and Regional Operations Manager, interpret the business objectives into an Operating Plan for the Store.
* Procurement, stock control and merchandising: To ensure that the inward logistics of the Store run smoothly, products are purchased in line with The Building Company procurement policies and procedures, stock levels are kept at optimal levels and stock losses are controlled.
* Maintain Stock variances: Maintenance of optimal stock levels.
* Financial Management: Ensures that the Store budget is compiled in line with the agreed upon operating plans and adhered to.
* Customer Service: Ensure that customer complaints are dealt with in an effective manner and resolved. Promotions, advertising, and all public relations must be co-ordinated for the store in order to enhance the Brand's market share in line with all company procedures.
* Accountable for day-to-day operations: Accountability for the day-to-day operations, administration, customer sales and service and overall management and control of the branch employees.
* Operational analysis: Analyses of operational information leading to the diagnosis of problems and/or success areas in the business.
* People Management: Inspire, motivate, guide, develop and manage, and lead employees in order to meet the store's objectives.
* Legislative compliance and corporate governance: Ensure legal compliance with all legislation relating to the operation of the business.
Qualifications
* Grade 12
* Preferably a commerce bachelor’s degree / or equivalent experience
* Preferably Financial or Management diploma
* 5-10 years retail experience
* Minimum of 3 years in a junior-mid level management position
* Previous industry related experience
* Financial acumen
* Inwards and Outwards Logistics/Procurement skills
* Merchandising principles
* Preferably have knowledge of Occupational Health and Safety Act
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