Band 3 - Clerical Officer Diagnostic Imaging
This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. The Trust is unable to offer sponsorship for this particular role.
Main duties of the job
* Provide an efficient administration service to Radiology to include reception duties and answering telephones in a professional manner, but primarily making appointments for patients.
* Accurate entry of data onto computer systems.
* Making appointments with patients directly and indirectly.
* Dealing with any queries or enquiries that come into the department.
* Working to deadlines and in a pressurised environment.
* Ability to learn to use internal hospital systems to include PACS, PAS & CRIS.
* Collation of information required prior to patients' appointments and the maintenance of those systems.
* You will be required to work at our other hospitals presently being Barnet Hospital, Chase Farm Hospital and Edgware Hospital to meet the needs of the service.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Job responsibilities and duties are designed to support the Radiology department and patient care.
Job responsibilities
CLINICAL RESPONSIBILITIES
1. To provide a high-quality reception service, whether on the main reception desk or in specialist areas. Duties will include: dealing competently, professionally and sympathetically with patients and their escorts visiting the department, some of whom may be aggressive, distressed, or have communication difficulties arising from linguistic challenges and other causes.
2. Whilst on reception ensuring that patients are directed to the appropriate waiting area, whether ultrasound, nuclear medicine, CT and MRI departments, or to general X-Ray. Advising nursing staff of patient arrivals when appropriate. Refer to the clinic clerk for rebooking any patient arriving more than 10 minutes late for an Ultrasound appointment.
3. Providing a high-quality responsive telephone service, dealing with general enquiries or referring calls to the relevant person or department.
To assist in the organisation and servicing of clinics within radiology. Advise patients as per agreed protocols. Send out appointment and prep sheets and deal with telephone queries. Prepare referrals for verification and/or discussion by consultant radiologists. Deal with DNA patients according to department protocols. Liaise with medical staff about inpatient appointments and ward visits.
RESPONSIBILITY FOR PATIENTS
To provide a flexible and responsive outpatient appointment service including: making appointments where appropriate, despatching any paperwork or medical preparation necessary for a diagnostic examination, providing from department protocols any relevant medical and dietary information, dealing with enquiries about appointments, changing or cancelling appointments as needed, arranging late-booked appointments, and liaising with Radiologists about incoming referrals, booking patients as advised and with reference to protocols such as age-limits. Maintaining the appointments system in respect of appointments, consultant leave, servicing schedules and other relevant information. To provide patients with services needed to facilitate their appointments, including arranging patient transport, day beds, interpreters, and dealing with DHSS travel claim forms when presented by patients.
RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
Contribute to the development of the service. Collate information for auditing and improving the service. Promptly advise line management of any likely breaches in performance targets. Be able to prioritise workload and work to deadlines. Maintain a flexible attitude to possible changes in job contents. Undertake other duties reasonably required to ensure the smooth running of the department. Ensure that matters involving patient care are kept strictly confidential.
RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
Attend to department housekeeping duties: dealing with incoming post, date-stamp non-EPR referrals and distribute as necessary, load printers with paper, labels and ink media as required.
RESPONSIBILITY FOR LEADING AND MANAGING
* Working with colleagues and assisting team members as necessary.
Person Specification
* Trust Values
* Good standard of written and spoken English
* Educated to GCE/GCSE or equivalent
* Clear, concise verbal and written communication skills
* Ability to use initiative
* Ability to prioritise and organise workload
* Calm and positive disposition
* Self motivated
* Diplomatic
* Flexible and adaptable
* Punctual
* Willing to learn
* Team Player
* NHS Experience
* Working with the public
* Working within Imaging
Disclosure and Bar Reading Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contract
Fixed term
Duration
23 months
Working pattern
Full-time
Reference number
Job locations
Barnet Hospital and Edgware Community Hospital
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