We have a fantastic opportunity for you to join our client, based in Antrim as a full-time Administration Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 1st May
Benefits working with NICS:
1. On the job training provided
2. Long term opportunity
3. Gain valuable skills and progress your career
4. Diverse and inclusive employer with active social mobility policies
5. Hybrid & Flexible working
Hours of Work:
37 Hours per week
Job Duties:
Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role –
6. Work as part of a multifunctional administrative team.
7. Be the first point of contact for claimants who have queries.
8. Gather accurate information and ensure that claimants provide the necessary documentary evidence.
9. Confirm claimants’ identity. • Ensure claimants are aware of their responsibility to report future changes.
10. Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
11. Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
12. Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted. Training will involve travel to another area.
Essential Criteria:
Must have 5 GCSEs including Maths & English – Certificates required
An Access NI will be required for this role
13. A criminal record will not necessarily be a bar to obtaining a position.
14. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.