Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If you are looking for a career with an outstanding company, then please read on.
About Us
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About The Department
Working for the Group Chief Executive within the Chief Executives Department, your role will contribute to the development of excellent service delivery across all teams within the Group and promote continuous improvement.
Role Information
As a Quality & Research Assistant, you will support the team through the life of a case, prioritising and responding to enquires and customer feedback, managing incoming information and preparing case files.
You will require a balance of qualities: experience of dealing with customer enquiries, particularly on the telephone and by email in a confident professional manner. You will require excellent written communication skills and attention to detail.This is a role with a demanding workload, competing demands and pressures so being able to plan, organise and prioritise using a methodical approach is essential.
Good IT skills are required, with experience across the Microsoft Office suite and ideally the Group's internal customer contact and housing management systems.
You will be an excellent team worker with the ability to build relationships at all levels throughout the organisation and with stakeholders.
Please note: Due to the operational requirements of the role, office‑based working will be the default arrangement. Flexibility with home working may be explored after the probationary period, subject to business needs.
If this sounds like the perfect job for you then don't hesitate to apply now
Please note, we reserve the right to close this vacancy early should we receive a sufficient number of applications.