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Job Summary
We have an exciting opportunity for a Pharmacy Technician to join our team in the Prescription Hub for Healthwest PCN. This position would suit newly qualified Pharmacy Technicians or more experienced Technicians looking to move into the Primary Care sector.
The Prescribing Hub manages all of the prescription requests for the 4 constituent PCN practices (Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre). The aim of the Prescribing Hub is to maximise safe, cost‑effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.
The successful candidate will have to enrol in the CPPE Primary Care Pathway.
Responsibilities
* Provide support to GPs, Clinical Pharmacists, other clinical staff and reception teams; playing a central role in repeat prescribing processes; training and development of prescription clerks; medicines reconciliation post discharge and on other transfers of care; liaising with patients, nursing homes, carers, hospital and community pharmacies; responding to medication queries and updating medical records.
* Undertake patient‑facing and patient‑supporting roles to ensure effective medicines use, through shared decision‑making conversations with patients.
* Day‑to‑day handling of prescription queries within area of own competence.
* Medicines reconciliation post discharge and on other transfers of care.
* Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.
* Delivery of training and development to practice‑based prescribing clerks and administrators to support improved coordination and effective pharmacy administration within General Practice.
* Carry out medicines optimisation tasks including effective medicine administration, supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.
* Support medication reviews and medicines reconciliation for new care‑home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies.
* Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.
* Handle function‑specific information, which may be sensitive, complex or confidential and appropriately record, transfer and/or coordinate such information in accordance with the Data Protection Act, GDPR, Caldicott Guidelines and the Confidentiality Code of Conduct.
* Support the PCN multi‑disciplinary team to ensure efficient medicines optimisation processes are being followed.
* Implement efficient ordering and return processes and reduce medication wastage.
* Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).
* Promotion of Electronic Repeat Dispensing (eRD) and online ordering.
* Develop relationships with other pharmacy professionals and members of the multi‑disciplinary team to support integration across health and social care including primary care, commissioners, community pharmacy, secondary care and mental health.
* Support practice reception teams in streaming general prescription requests to allow GPs and clinical pharmacists to review the more clinically complex requests.
* Support the implementation of prescribing policies and guidance within GP practices, care homes and other primary care settings.
* Support the PCN to deliver on the QIPP agenda, QOF and locally commissioned enhanced services.
* Support the PCN in reviewing and developing practice policies for CQC requirements.
Qualifications
Essential
* Professional registration with GPhC
* BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
Desirable
* Evidence of continued professional development (CPD)
* Postgraduate qualifications of a relevant nature (e.g. FdSc in Medicines Management / Pharmacy Services; BTEC Therapeutics)
Experience
* Experience of working as a qualified, registered pharmacy technician in general practice or in hospital or community pharmacy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Whiteladies Medical Group
Whatley Road, Bristol, BS8 2PU
Website: https://www.whiteladiesmedical.nhs.uk
Job Details
Date posted: 07 January 2026
Reference number: A0028-26-0001
Contract: Permanent
Working pattern: Full‑time, Part‑time, Flexible working
Location: Whatley Road, Bristol, BS8 2PU
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