Online Team Manager
Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all our online and in-store customers.
Collaborate with other managers to enhance the overall shopping experience of the store.
People management is a key part of this role, including managing performance and capability, conducting disciplinary actions, and ensuring accurate scheduling and pay.
Our online teams typically work early mornings, from 04:00 to 08:00, preparing items for delivery.
What makes a great online manager:
* Previous experience in line management within a fast-paced, operational environment.
* Provides excellent customer service and coaches the team to do the same.
* Achieves KPIs and other performance metrics.
* Handles disciplinary, performance, or employee relations issues effectively.
* Leads operations confidently, even in the absence of senior management.
Employee Benefits:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's and at Argos on pay days.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Matching pension contributions of 4-7.5%.
* Sainsbury's share scheme at discounted rates.
* Wellbeing support, including emotional support, counseling, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bike and equipment hire.
* Special offers on gym memberships, dining, holidays, and retail vouchers.
Our Commitment to Inclusion:
We are dedicated to being a truly inclusive retailer, supporting colleagues through enhanced leave, resources, mentorship, training, and career progression. We celebrate diversity and provide reasonable adjustments during the application and interview process.
About Us:
Our vision is to be the most trusted retailer, where people love to work and shop, leveraging the talent and diversity of our colleagues to provide excellent service. We invest in training and initiatives to make Sainsbury's a great place to work.
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