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Graduate Customer Service Advisor, Leeds
Location: Leeds, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
a6a3efa42c39
Job Views:
7
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
We're looking for a Graduate Customer Success Advisor.
This is an exciting opportunity for recent graduates seeking experience in the financial services industry. As a Graduate Customer Success Advisor, you'll be the first point of contact, providing exceptional service across a range of queries. You will play a crucial role in ensuring customers derive maximum value from our products, fostering long-term relationships, and contributing to their growth and satisfaction. The role involves comprehensive training in customer engagement, problem-solving, and product knowledge.
About us
Fast, flexible finance empowers small businesses to manage cash flow better and seize opportunities. At iwoca, we help businesses get funds when they need them, often within minutes. Since 2012, we've made billions in funding available to over 100,000 businesses, positioning ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses by leveraging technology, data science, and excellent customer service.
Our culture
We're expanding across London, Leeds, and Frankfurt. We seek individuals eager to learn, lead projects, and impact thousands of small businesses.
A typical day includes:
* Answering inbound calls and assisting with onboarding and support.
* Handling inquiries via phone, email, and chat professionally and efficiently.
* Identifying and resolving potential issues promptly.
* Understanding customer needs and helping them maximize product benefits.
* Gathering feedback for improvements.
* Collaborating with internal teams to resolve issues.
* Escalating unresolved issues appropriately.
* Developing product knowledge through training and curiosity.
* Maintaining accurate CRM records.
What We Are Looking For:
* A recent graduate (within 1-2 years) from any discipline with a strong academic record.
* Passion for customer service and helping people.
* Clear, empathetic, confident communication skills.
* Problem-solving skills and curiosity about how things work.
* Ability to stay calm under pressure.
* Team-oriented mindset.
* Proactive and initiative-taking attitude.
* Attention to detail.
* Comfortable with technology and quick to learn new systems.
What We Offer:
* Career progression opportunities.
* Hands-on experience in a growing FinTech.
* A supportive, inclusive, energetic culture.
* Opportunity to shape customer experience and your future.
The closing date for applications is August 18, 2025.
The culture
We hire passionate, humble individuals with a growth mindset, prioritizing learning and professional development. We value diversity and encourage exploration of new areas to foster innovation.
Our environment and flexible policies support work-life balance, helping you thrive both personally and professionally.
The offices
* Offices in London, Leeds, and Frankfurt with amenities and events.
The benefits
* Health insurance, gym discounts, private GP.
* Holiday entitlement, sabbaticals, mental health support.
* Pension, share options, parental leave, childcare benefits.
* Cycle-to-work, electric car schemes, company retreats.
* Learning budgets and platforms like Treehouse.
Useful links: iwoca benefits & policies
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