Infrastructure Support Engineer (Previous Relevant Experience is Required), Basildon
Client: Telent
Location: Basildon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions that impact critical infrastructure. As a high-performing team member, you'll help keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.
What you’ll do:
1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills for liaising at all levels of seniority.
* Proficiency in Microsoft Office packages.
What we offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.
The additional benefits with this role:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.
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