Job Description
JOB SUMMARY
The Practice Manager will lead, manage, and coordinate all aspects of organisational functionality — motivating and managing staff, optimising efficiency and financial performance, and ensuring the firm achieves its long-term strategic objectives within a safe and effective working environment.
This is a varied, hands-on role requiring a high-level generalist who can make the practice run smoothly, implement improvements, and contribute strategically to business growth and culture.
ABOUT NAYLORS GAVIN BLACK
Naylors Gavin Black LLP is a leading property consultancy firm with a team of 40 employees offering a comprehensive range of professional services across the commercial property sector. These services include commercial agency, professional advisory work, building surveying, and property management.
Naylors is a partner-led, independent commercial property consultancy that helps client unlock, protect and grow the value of their assets through expert, honest and personal service across the North East and beyond.
We’re an independent team of commercial property experts who combine experience, integrity and a friendly approach. We build strong relationships, give honest advice and deliver exceptional service to help property assets perform at their very best.
MAIN DUTIES AND RESPONSIBILITIES
The Practice Manager will have broad responsibility for operational management across the firm, including but not limited to:
* Supporting the strategic vision of the practice in partnership with the senior leadership team
* Overseeing day-to-day operations and driving continuous improvement
* Overseeing operations and compliance of the administration team, including delivery of Professional Development Reviews (PDRs)
* Leading on regulatory and compliance matters, including RICS Regulation, ISO 9001 Accreditation, AML and HMRC standards
* Liaising with external accountants on forecasting, debt management, and financial reporting
* Managing the financial elements of the organisation including budgets, accounts, cashflow, and cost control, working closely with partners to maximise efficiency and profitability
* Ensuring effective IT systems and communications infrastructure by liaising with external IT providers
* Overseeing marketing and PR activity, working with agencies to ensure consistent brand messaging and communications
* Managing insurances and renewals, ensuring compliance with professional and statutory obligations
* Providing strategic input at partner meetings and holding teams accountable for agreed actions and outcomes
* Attending Management and Partner meetings and preparing Partner meeting’s agenda and minutes
EXPERIENCE & PERSON SPECIFICATION
Essential Experience
1. Proven experience as a Practice Manager or in a senior operational management role, ideally within a professional services environment (e.g. surveying, architecture, legal, or accounting)
2. Demonstrated leadership capability with experience holding individuals and teams to