Are you passionate about helping people thrive in work? Do you have the skills to support individuals to sustain employment and progress in their roles? Were looking for an In-Work Support Adviser to join our team and make a meaningful impact on the Restart Programme. In this role, youll work closely with participants who have moved into employment, providing tailored support to help them overcome barriers, retain work, and progress in their careers. Youll use coaching techniques, local networks and best practice approaches to deliver a high-quality, person‑centred service. The role involves managing a busy caseload and providing tailored coaching to support wellbeing, mental health and any barriers to sustaining employment, while also drawing on local specialist services for additional support where needed. Youll build strong relationships with partners, agencies and Jobcentre Plus, advocate for participants with employers to resolve workplace challenges, and support job search or interview preparation when required. Youll also develop employer networks, co‑produce in‑work support plans, contribute to continuous improvement, validate placements and maintain accurate, compliant records throughout. Were looking for someone who is supportive, organised and passionate about helping others succeed. Youll bring experience of supporting people with disabilities or barriers to work, along with experience working with individuals both one‑to‑one and in group settings. Strong interpersonal skills, the ability to motivate others and a commitment to delivering excellent customer service are essential.
Responsibilities
* Meet personal key performance indicators and all quality and compliance measures.
* Manage a busy caseload of In Work Support Participants using a variety of coaching strategies to help participants with mental health and wellbeing support needs to overcome barriers to maintaining employment.
* Use the Integration Framework of local specialist services to obtain support to address specific issues such as substance misuse.
* Develop relationships with multiple agencies and partners, including Job Centre Plus, to support participants.
* Advocate in support of participants with employers to resolve challenges to job retention and in‑work support progression.
* When required, support participants in all aspects of job‑search and interview preparation to ensure a match with the right job enabling them to sustain new employment.
* When required, market specific participants to employers and develop employer networks/engagement.
* Co‑produce effective in‑work support plans with participants and employers, based on an assessment of need, providing practical support to ensure retention or transition into work.
* Proactively participate in continuous improvement activities to ensure that In Work Support continues to deliver excellent customer service and a robust basis of evidence.
* Be actively involved in validating placements and supporting participants into sustainable employment.
* Maintain files and participant records to the required compliance and quality standards.
* Act as an employee owner, always considering the best interests of the company, shareholders and other colleagues.
* Ensure best practice is identified, adhered to and championed.
* Be prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
* Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
* Handle personal data in accordance with the organisations data protection policy.
* Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
* Adhere to the companys policies and procedures, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
Qualifications
* Minimum of 5 GCSEs at grade C or above (or equivalent qualification) including Maths and English.
* Microsoft Office (Word, Outlook & Excel) – word processing, email, spreadsheets.
* Experience of working with and training people with disabilities and other barriers.
* Experience of working with participants both on a one‑to‑one basis and in a group setting.
* Educated to degree level or equivalent in a related subject (desirable).
* NVQ Level 3 Advice & Guidance Qualification (or equivalent).
* Experience of caseload management.
* Experience of working in a target‑driven environment and ability to self‑motivate to achieve results.
* Setting up learning opportunities including workshops and bespoke programmes of work.
* Direct previous experience of a similar role (roles considered to be similar include the role of Employment Advisor on a welfare‑to‑work contract or a publicly funded service).
Benefits
* Competitive salary of £26,500 – £29,858 p.a.
* 25 days annual leave + bank holidays + birthday day off (with the opportunity to buy additional days).
* 2 volunteer days.
* Company pension scheme – 5% employee, 5% employer.
* Health insurance allowance.
* Employer‑paid healthcare cash plan, including three times the salary life assurance.
* Annual pay review.
* Enhanced maternity/adoption and paternity pay arrangements.
* Free access to BenefitHub – an online portal with access to a wide range of retail discounts, life assurance, cycle‑to‑work scheme, tax‑saver commuter tickets.
* Refer a friend scheme.
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