Overview
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Siemens Healthineers are recruiting for a Customer Services and Production Planner to manage the logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham. The role will help optimise the production capabilities of the manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to our customers. The role is also responsible for managing incoming and outgoing communications with customers.
Responsibilities
* Production Planning: Receive, acknowledge, and process customer orders. Utilise production planning software to optimise batch production across 2 sites for multiple products, based on customer requirements. Logistics planning: identify and order courier numbers for delivery of all radiopharmaceuticals. Liaise with customers regarding any potential production issues and delays. Ensure up to date customer licensing details are maintained within the planning software.
* Customer Services: Address customer queries via phone and email, providing accurate and timely information. Communicate with customers regarding any issues with supply (delays, ETAs, production issues, etc.). Maintain customer contact lists in Outlook. Work closely with other departments (Quality Assurance and Sales) to address complex customer issues and improve overall service quality.
Your expertise
* Have customer service and/or scheduling experience
* Able to work independently
* Communication skills: Strong verbal and written communication abilities to interact effectively with customers and team members
* A customer-focused mindset with the ability to understand and address customer needs and concerns
* Time management: flexibility and prioritising responsibilities in a fast-paced environment
* Technical proficiency: familiarity with Microsoft Office Suite
Working pattern
* 2 week shift rota, with shift pattern covering either production planning or customer service: 7 am – 3 pm (Customer service) and 12 pm – 8 pm (Production Planning)
Benefits
* 26 days of holidays
* Flexible benefits, including medical cover
* Pension contribution (match up to 10%)
* Company shares
* Volunteering days
Who we are
We are a team of more than 71,000 Healthineers in more than 70 countries. As a leader in medical technology, we push the boundaries to create better outcomes and experiences for patients. Our portfolio supports clinical decision-making and treatment pathways.
How we work
When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists. We value diverse backgrounds, cultures, religions, political and/or sexual orientations, and collaborate to fight diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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