Technical Specialist
Customer Success – Delivery Team
We’re working with a well-established software provider delivering mission-critical solutions into highly secure, operational environments across the public sector.
They’re continuing to grow their UK Customer Success function and are looking for a Technical Specialist to take ownership of deployments, onboarding, and ongoing technical delivery across their customer base.
This is a hands-on, customer-facing role where you’ll act as the technical authority throughout the full lifecycle — from proof of concept through to live environments and ongoing support.
🔧 Key Responsibilities
* Deploy and configure customer environments across cloud and on-prem setups
* Lead technical onboarding from infrastructure preparation through to go-live
* Act as a technical advisor during proof of concept engagements
* Plan and deliver upgrades, migrations, and system changes
* Configure and support integrations across identity, storage, and external systems
* Troubleshoot and resolve technical issues end-to-end during live incidents
* Maintain system health through monitoring, patching, and proactive support
* Produce clear technical documentation including runbooks and deployment guides
* Work closely with engineering and product teams to surface recurring issues
🌟 What We’re Looking For
* 3+ years in a technical, customer-facing role (implementation, support, solutions engineering or similar)
* Strong Linux experience (Ubuntu and/or RHEL) in production environments
* Solid Azure knowledge across infrastructure, storage, and managed services
* Experience with identity systems (Entra ID / Azure AD, OIDC, SSO)
* Strong networking fundamentals — DNS, firewalls, VPNs, certificates
* Working knowledge of PostgreSQL (setup, configuration, troubleshooting, backups)
* Experience working with APIs and system integrations
* Comfortable operating in regulated or security-conscious environments
➕ Nice to Have
* Exposure to Kubernetes or containerised environments (AKS, Helm etc.)
* Experience working with public sector customers
💰 Package
* £50,000 – £60,000 basic + benefits
🔐 Additional Info
Due to the nature of the work, candidates must be eligible for UK security clearance.