Job Summary
To deliver ICT assistance, including first and second-line IT support, as well as both reactive and proactive maintenance.
Job Description
The IT Assistant will provide fast, efficient, proactive support to staff and students across multiple locations, with frequent travel between sites. Key responsibilities include assisting with hardware and software upgrades, performing preventive maintenance, providing Audio-Visual support, and delivering training and troubleshooting for staff and students, along with ongoing support and guidance.
We are looking for a quick learner with strong organisational skills, a proactive approach, and the flexibility to start early during the weekdays (typically at 8:00am). This dynamic position offers plenty of room for growth and development in a fast-paced environment. If you are passionate about IT, eager to learn, and ready to make a meaningful impact in a forward-thinking organisation, this role could be perfect for you!
Contract Terms
* Hours: 35 hours per week, with evening and weekend work compensated with TOIL
* Salary: £25,956 per annum
* Location: Upper School, Covent Garden and White Lodge, Richmond Park. There will be regular travel to our other sites.
* Annual Leave: 30 days per annum
Job Requirements
* Experience in providing IT support, preferably in an educational environment
* Proficient in Windows 10 & 11, Microsoft 365, and Office 365 suite
* Hands-on experience with Mobile Device Management (MDM), especially with Apple products
* Knowledge of IT networking, cybersecurity, and familiarity with classroom technology, telephony, printing, and mobile devices
* Highly organised with a commitment to efficiency and meeting deadlines
* Energetic and enthusiastic about providing helpful IT support
* Strong problem-solving skills with attention to detail
* Excellent customer service skills and ability to collaborate effectively
Job Responsibilities
* Travel between and work across the School’s multiple sites
* Provide timely IT support to onsite and remote users via helpdesk and other channels
* Maintain and troubleshoot ICT, telephony, AV hardware, and software systems
* Assist with installing, upgrading, and relocating IT hardware and software
* Coordinate with third-party suppliers and external contractors
* Manage mobile devices and support users in connecting personal devices to the network
* Learn and support the School’s ICT and Audio-Visual infrastructure
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