About Target Healthcare
At Target Healthcare, we are pioneers, innovators, and lifesavers, committed to making a significant difference in the world of healthcare. Our vision is to facilitate a world where every patient as has access to the medication they need.
Today, we are one of the fastest growing healthcare companies in the UK, employing over 500 diverse professionals including pharmacists, skilled technicians, HR, IT, Procurement, warehouse and customer service staff. Our IT department assists the wider office with technical queries and building systems and platforms required for the successful maintenance and evolution of the business. We are looking to add a Graduate IT Desktop Support Engineer to this busy team.
Responsibilities
* Assisting in providing a first point of contact for colleagues through our helpdesk ticketing system, Freshservice.
* Providing technical assistance to users with desktop/laptop-related issues, including hardware, software, and network connectivity.
* Providing colleagues with general remote support & troubleshooting.
* Daily review, processing and resolution help desk tickets and service requests.
* Ensure that documentation of procedures, guides is well maintained and updated when required for desktop support and security procedures.
* Performing routine maintenance on desktop systems, including software updates and patching.
* Ensuring that users adhere to security policies and procedures & that devices are compliant.
* Assisting with our remote monitoring dashboard and applying remediation actions as indicated by our processes, other team members, or as required.
* Reviewing scheduled tasks, backup testing and other automated actions as indicated by processes and other team members.
Qualifications
* Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field
* An understanding of support tools, techniques, and how technology is used to provide services
* Strong desire and commitment to continued learning and personal development.
* Be self-motivated to develop a strong understanding of operating systems, business applications, printing systems and network systems
* Have a supportive nature and good team-playing mentality
* Be capable of working towards KPIs
* Have excellent communication skills
* Able to work in a fast paced and in a high-pressured environment
Benefits
Joining the Target Healthcare Group means being part of an inspired, enthusiastic team committed to our vision and values. We believe in cultivating a nurturing, dynamic workplace culture.
* Active Social and charity committee
* Cycle to Work Scheme
* Electric Vehicle Scheme
* Eye Care Vouchers
* Company Sick Pay
* Enhanced Maternity Pay
* Company Pension
Hours
40 hours per week, Monday – Friday, 09.00 – 18.00
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