Field Operations Manager
Salary: £40,000 - £42,000 per annum
Hours: 35 hours per week, Monday to Friday
Location: Field-based, working from home with travel to client appointments as required, plus occasional visits to Head Office in Bury, Greater Manchester
Preferred Location: South of England – ideally located centrally within the region. Candidates should be based south of Cheltenham, Luton, or Colchester, with occasional travel required to the far South-East and South-West.
Extra Benefit: As a car-entitled employee, you'll be eligible for the company’s Employee Car Ownership Scheme - with access to a fully funded vehicle or the option to upgrade through a monthly contribution.
A comprehensive induction programme will help you get up to speed quickly, with greater time spent at head office in your first month.
Description:
Are you ready to shape exceptional customer journeys and drive operational excellence?
A leading provider of employee car schemes is looking for a Field Operations Manager to oversee the smooth implementation and management of tailored automotive benefit solutions. In this field-based role, you’ll be instrumental in ensuring that customer programmes are delivered to the highest standard, aligning with client policies and contributing to the growth and performance of the sales fleet.
This is more than just an operations role - it’s an opportunity to enhance customer engagement and ensure every touchpoint is positive, professional, and impactful. You’ll help build strong client relationships while delivering service that inspires loyalty.
Join a forward-thinking organisation that values innovation, efficiency, and outstanding service delivery.
Key Responsibilities
Customer Experience & Relationship Management
Oversee the delivery and day-to-day operation of car schemes across a defined region
Maintain strong working relationships with clients and internal teams
Monitor engagement, risk, and compliance, ensuring smooth customer journeys
Collaborate cross-functionally to enhance services and user experience
Present insights, performance reports, and recommendations to stakeholders
Operational Excellence & Improvement
Lead change initiatives that improve customer satisfaction and efficiency
Support ongoing development of systems, processes, and documentation
Identify and implement best practices to optimise service delivery
Data & Compliance
Monitor audit and compliance activity across schemes
Use CRM tools, Excel, and internal platforms to manage and analyse data
Generate meaningful reports and insights to support strategic decisions
What We’re Looking For
Essential
Experience in account management or a similar customer-facing role
Excellent analytical, verbal, and written communication skills
Strong organisational and IT skills
Commercial and financial awareness
A proactive, values-driven mindset
Desirable
Familiarity with Microsoft Power BI
Experience working in regulated environments (e.g., FCA, GDPR)
Background in automotive, professional services, or financial sectors
Skills in process mapping, auditing, and writing reports
Please note: Employment is subject to a standard DBS check as part of the onboarding process.
Interested in being part of a company that puts people and performance first? Apply now and help shape the future of automotive benefits.
LMIND