Join to apply for the Resident Liaison Officer role at Job Switch
5 days ago Be among the first 25 applicants
Join to apply for the Resident Liaison Officer role at Job Switch
Get AI-powered advice on this job and more exclusive features.
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. 2. DESCRIPTION OF DUTIES: The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties:
Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
Liaise with and set the standard for contractors and their RLO (and where appropriate consultants) engaging with residents.
Take an active role in developing, agreeing and managing the residents consultation plan for individual projects.
Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary.
Advise Project Managers of the likely effects of capital works on residents.
Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
Ensure that insurance claims and other claims submitted by residents are processed efficiently.
Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
Participate in the development of capital projects, as a project team member.
Advise Project Managers of any issues which may affect the project.
Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.
Design and carry out social surveys prior to the commencement of major projects.
Establish and maintain a customer feedback/complaints procedure for each project.
Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.
Devise and maintain systems for reporting defects arising during the work or afterwards.
Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results Page 3 of 6
Review regularly the procedures for consulting and communicating with residents and suggest improvements.
Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.
Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme
Resident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison Officer
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Other, Information Technology, and Management
Referrals increase your chances of interviewing at Job Switch by 2x
Sign in to set job alerts for “Liaison Officer” roles.
London, England, United Kingdom 6 days ago
Executive Assistant - Law Firm ( £55-60K) London
GP Liaison Officer – Middlesex and Herts, Private Patients
Harefield, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Chigwell, England, United Kingdom 3 weeks ago
Executive Assistant – Istanbul Based (Relocation Provided)
London, England, United Kingdom 2 weeks ago
Executive Assistant (Head of Sales) – Major Hedge Fund – £90-110k base + Large bonus – WFH Flexibility
Dartford, England, United Kingdom 1 week ago
Dartford, England, United Kingdom 2 weeks ago
Legal & Compliance Team - Executive Assistant
London, England, United Kingdom 2 weeks ago
Chertsey, England, United Kingdom 4 hours ago
London, England, United Kingdom 1 week ago
Executive Assistant - Strategy & Business Development
Family Liaison Officer, Parker Smith Inclusion
Dorking, England, United Kingdom 3 weeks ago
London, England, United Kingdom 6 days ago
Staines-Upon-Thames, England, United Kingdom 2 weeks ago
Executive Team Assistant, Global Investment firm
Business Development Executive Assistant
London, England, United Kingdom 3 weeks ago
Redhill, England, United Kingdom 1 week ago
Executive Assistant – Investor Relations & Trading (London)
London, England, United Kingdom 2 weeks ago
Executive Assistant - Strategy & Business Development, GUARDIAN NEWS AND MEDIA
London, England, United Kingdom 1 week ago
Executive Assistant and Business Manager (Maternity Cover)
London, England, United Kingdom 3 months ago
London, England, United Kingdom 2 weeks ago
Executive Assistant and Communications Manager
London, England, United Kingdom 18 hours ago
London, England, United Kingdom 7 hours ago
Internal Applicants Only - PA to Head of School/Executive Assistant
Greater London, England, United Kingdom 2 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
Executive Assistants & Business Administrators – Global Tech Leader
Surrey, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr