Role Overview
The Dental Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to completion of care. This position is responsible for converting new patient enquiries into treatment starts, ensuring patients fully understand their options, and delivering an exceptional patient experience at every stage.
Pay: £ Per Hour + Bonus + Benefits
Key Responsibilities
Conduct post-consultation discussions with new patients following their clinical assessment
Present treatment plans and convert consultations into treatment starts
Achieve and maintain a minimum conversion rate of 70%
Accurately record, update, and track all patient interactions within the CRM system
Support patients through finance applications and explain available payment options
Ensure patients clearly understand their treatment journey, timelines, and next steps
Comfortably and professionally discuss fees, costs, and financial arrangements
Adapt communication style to meet individual patient needs
Work collaboratively with the reception and clinical teams to ensure a seamless and efficient patient experience
Follow up with patients who do not proceed with treatment on the day of consultation
Act as the main point of contact for patients throughout their treatment journey
Serve as the first point of contact for patient feedback or complaints, ensuring concerns are handled professionally and promptly
Produce regular reports for management on conversion rates and performance metrics
Identify opportunities to improve the patient journey and overall experience
Ensure patients understand and sign consent forms and are aware of practice policies
Key Skills & Attributes
3+ years of dental receptionist or TCO experience
Excellent communication and interpersonal skills
Strong sales and negotiation ability with a patient-focused approach
Confident discussing financial matters
Highly organised with strong attention to detail
Comfortable working with CRM systems and reporting tools
Target-driven and results-oriented
Empathetic, professional, and patient-centred
Your Benefits and What We Offer
· Career Development: Opportunities for growth and career progression, supported by experienced managers.
· Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
· Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases
· Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
· Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
· Work-Life Balance: Flexible work schedules tailored to ours and your needs.
· Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
· Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
· Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
· Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
· Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
· Staff Discounts: Substantial discounts on dental treatments for you and your family.
Pay: £ Per Hour + Bonus
ODL Dental Clinic LTD and London Orthodontic Clinic LTD is an equal opportunities employer and is committed to fair and inclusive employment practices in line with the Equality Act 2010. We welcome applications from all suitably qualified candidates and do not discriminate on the basis of any protected characteristic.