Job summary
An exciting opportunity has arisen for an enthusistic and committed Senior Team Administrator to join our NFC-LD team.
This is a fantastic opportunity for career development within the Adult Forensic Learning Disability community service, working alongside an established and experienced team of clinicians and practitioners to contribute to high quality service provision.
Main duties
The Senior Team Administrator will work as a key part of the NFC-LD team and be responsible for providing comprehensive administrative and organisational support to ensure the smooth running of day to day operations.
Responsibilities include co-ordinating meetings, booking appointments, minute taking and tracking outcomes from meetings, maintaining records including entering correspondence onto the Electronic patient record, letter writing and liaising with internal and external stakeholders including patients, relatives and other professionals. The role also supports managerial tasks such as scheduling PDPs and supervisions, supporting recruitment tasks and new staff inductions.
The role involves working with other administrative colleagues to provide a professional, comprehensive and consistent admin service. Experience of supervising staff is ideal.
The role is varied and requires the ability to acquire new skills quickly. It involves accessing different clinical and IT systems, so confidence in IT is beneficial.
The role can be busy, so the ability to prioritise tasks, manage own workload and stay focused and organised to ensure effectiveness and efficiency is important.
About us
Hertfordshire Partnership University NHS Foundation Trust is one of five mental health trusts to achieve an overall rating of \'Outstanding\' from the Care Quality Commission.
Our family of over 4,500 staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering services within the community and in inpatient settings. Our values are: Welcoming, Kind, Positive, Respectful, Professional.
Welcoming. Kind. Positive. Respectful. Professional.
Details
Date posted: 26 September 2025
Pay scheme: Agenda for Change
Band: Band 4
Salary: £27,485 to £30,162 per year
Contract: Permanent
Working pattern: Part-time
Reference number: 367-LD&F-3783
Job locations: Willowbank, Little Plumstead Hospital, Little Plumstead, NR13 5EW
Job description
Responsibilities include assisting service users during incidental contacts, providing non-clinical advice and information to service users, relatives and carers, typing up team letters, transcribing and distributing minutes from team and management meetings, chasing updates and outcomes, maintaining records and analysing data, providing and receiving routine information to inform colleagues, and communicating complicated administrative information to staff from other departments and external contacts.
Maintaining records of contact with service users and other referring bodies that contain personal and sensitive information; providing information about appointments, clinics and admissions by telephone and letter; maintaining service user records and appointment systems. Providing support and mentorship to lower banded staff; scheduling PDPs and supervision sessions; handling recruitment, onboarding and inductions; providing advice, instruction and training to the team to motivate and assist in achieving objectives and continuous improvement; organising events, conferences and other larger meetings; providing cover for other administrators as required; updating skills and attending mandatory training; using patient administration systems and managing general administrative tasks such as data input, maintaining files and ordering supplies.
Commissioning and supervision details appear in the original job description and have been retained here for completeness.
Person Specification
Qualifications Essential
* Educated to secondary level with GCSE qualifications or equivalent
* NVQ3/RSA3 or equivalent experience
Desirable
* European Computer Driving Licence or equivalent
Experience Essential
* Extensive experience working in an office environment
* Knowledge of secretarial or administrative procedures and systems, including routine and non-routine activities such as answering queries, progress chasing and problem solving
* Range of work procedures and practices; base level of theoretical knowledge
Other information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check may be required. Applications from job seekers who require skilled worker sponsorship to work in the UK will be considered alongside all other applications. Guidance on overseas criminal records checks can be found in the employer-provided information.
Employer: Hertfordshire Partnership University NHS Foundation Trust
Address: Willowbank, Little Plumstead Hospital, Little Plumstead, NR13 5EW
Employer website: hpft.nhs.uk/careers/
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