JOB PURPOSE:
* The day-to-day management of performance to meet operational, service and administrative KPI'
* The management and motivation of subordinate staff to ensure a high level of quality and efficiency is maintained.
* To deliver a high-quality service within budget
* The management of all associated procedures and processes to ensure our activities are fully auditable and transparent and that our legal obligations are fulfilled.
* Monitor and report on all aspects of activity and spend.
RESPONSIBILITIES:
* Monthly and Weekly scheduling and resource planning against anticipated forecasts
* Daily operation of vehicles and staff in a cost-effective manner to ensure optimum resource utilisation to meet customer requirements
* Daily operation of stores including stock control, ordering and reporting, inventory
management.
* Lead and manage your team in a manner that maximises their strengths
* Identify and report on areas to improve operational efficiency
* Maintain operational and administrative processes within Navision system
* Ensure that regulations and legislation are complied with at all times
* Maintain accurate staff attendance and activity records
* Produce daily job sheets, ensure all sheets are handed in at end of day
* Liaise with customers and cell planners on schedules and operational matters as appropriate
* Ensure procedures exist to develop a continual process of improvement
* Adherence to ISO environmental and quality standards.
* Timely submission of activity reports and MI
Company Management
* As a member of the management team, take collective responsibility with other managers for the overall performance of the contract, as defined by the director.
* Continually review internal and external procedures for improved efficiency.
* Promote good communications at all levels within the division and be a catalyst for proactive improvement within the team as a whole.
* Work closely on a day-to-day basis with other managers to ensure efficient communications between departments.
Training and Development
* Appraise all subordinates in a timely and effective fashion, highlighting training and
development needs and setting SMART objectives.
* Be responsible for the preparation and maintenance of the department training matrix and for the ongoing training of all staff under your control.
* Review training needs through a minimum of one appraisal meeting with each member of the team per annum and quarterly department meetings
* Create new training programmes as the need arises.
* With your colleagues, encourage 'job before' and 'job after training and development.
* Prepare and review in the light of experience, subordinates job descriptions.
Recruitment and Discipline
* Instruct HR in the criteria for replacement / recruitment of staff as appropriate.
* Be responsible for the final recruitment decision.
* Take responsibility for the discipline of staff under your control up to and including final written warnings.
SKILLS, KNOWLEDGE & EXPERIENCE:
This role requires the person to have the following:
* Category C1 Driving Licence
* PAT testing certification
* Handyman experience
* IT literate
* People management skills
* Customer service skills
* Knowledge of basic employment legislation
* Knowledge of Health & Safety legislation
Behaviours
* Communication - Actively presents information and ideas to all appropriate levels and leads others to do the same.
* Loyalty - Actively demonstrates belief in the company through positive language and
promoting a team ethos.
* Commerciality - Demonstrates resilience and perseverance in driving for improvement.
* Leadership Takes responsibility for actions of others and achievement of goals whilst
instilling confidence.
* Initiative - Sees patterns and trends that are not obvious and acts on them.
* Flexibility - Drives the change process.
* Ownership - Believes in the ability of others to achieve goals and delivers on time, on cost and quality.
* Teamwork - Promotes the team and business before self.
Standards
* Ensure that all members of the team dress and act to an appropriate standard to give visitors and clients the correct impression of a quality organisation.
* Ensure that Company property is maintained at the highest level and faults and defects are promptly reported
* Health and Safety
* Ensure you always give clients and visitors the correct impression of a quality
organisation. To further this aim, it is essential that company property under your control is maintained at the highest level. You need to be aware of your obligations under the health and safety at work act of 1974 and report any faults or defects promptly to your health and safety representative.
* The company encourages a clean desk and tidy office policy in conjunction with the above statement.
GENERAL:
* The above is not an exhaustive list of your duties and you will be expected to perform different tasks as become necessary towards achieving the overall business objectives of the organisation.
* You need to be aware that the Company has a total 'no smoking' policy and if you wish to smoke you may find the opportunity restricted on Company premises and client locations
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free flu jabs
* Health & wellbeing programme
* Paid volunteer time
* Referral programme
Work Location: In person