Overview
Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK). Salary: £24,000 - £26,000 dependent on experience. Benefits: 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company.
What You’ll Do
* Be the first point of contact for partners and customers via email, phone, and IM
* Build and strengthen relationships with retail partners
* Help partners maximise use of the platform to drive business growth
* Ensure smooth daily payments to retailers in line with SLAs
* Manage retailer onboarding (full training provided)
* Handle complaints with professionalism and care
* Ensure retailers follow processes and procedures
* Support with FCA compliance (training provided)
* Provide ad hoc reporting and insights as needed
What They’re Looking For
* A natural relationship builder who enjoys working with people
* Highly organised, able to prioritise, and thrives under pressure
* Strong communication skills - written, verbal, and presentation
* Confident problem-solver with attention to detail
* Resilient, proactive, and able to manage your own workload
* Experience in customer service, operations, or fintech/finance (preferred but not essential)
Why join?
* Work from home with a supportive and collaborative team
* Be part of a fast-growing fintech business with exciting expansion plans
* Full training and development opportunities
* Make a real impact in a company where agility and innovation come first
Requirements
* Entry level
* Full-time
* Other (general)
* Industries: Advertising Services
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