Job Details
Career Area: Product Support
Panel Information: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Job Title: Machine Technical Service Representative
Contract: Permanent
Salary: £57,500-£67,500 depending on experience
Benefits: 27 days annual leave + bank holidays, 12% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website
Location: Desford, Leicestershire
Hours: 37.5
Travel: 50% European travel
Responsibilities
* Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance
* Travel to dealer locations to consult on product performance within assigned territory (across Europe, including, but not limited to, Italy, Spain, Portugal, France, Belgium, Poland, Romania and Balkans)
* Exercise strong decision‑making skills, making judgements on complex products
* Determine appropriate levels of support required for customer experience and peak product performance
* Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements
* Help dealers achieve higher service quality working with industry sales representatives to develop total customer solutions
* Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction
* Liaison with Caterpillar Product Support Managers and Support Engineers for product enhancements and future developments
* Educate/train dealers on Caterpillar product technical specifications
* Stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs
Qualifications
* 4+ years of engineering or product support experience
* Bachelor’s degree or equivalent years of professional experience
* Ability to travel up to 50%
* Fluent in English and one other European language preferred (French, Spanish, Polish, would be an asset)
* Good written and oral communications skills and the ability to articulate complex information in a simple and concise way
* Excellent interpersonal and team working skills, with the ability to successfully build relationships with a diverse group of individuals
* Self‑starter with a demonstrated ability to manage own assignments
* Dynamic, team player with initiative
* Strong prioritization capability
* Ability to quickly adapt to complex changes, execute with ambiguity and drive advancement within the Caterpillar dealer organization
Desired Skills
* Construction equipment technical experience
* Knowledge of Caterpillar dealer network
* Technical aptitude and strong computer software skills to work in a suite of online Caterpillar systems
* Strong time management and organization skills
* Ability to work collaboratively effectively and respectfully
* Ability to read engineering designs
* Experience with PowerBI
* Knowledge and understanding of how CAT machines operate
Equal Opportunity Employer
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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