Answer the telephone dealing with or redirecting enquiries. Booking new and follow up appointments. Take messages for the doctors, nurse and other clinicians. Requesting repeat prescriptions in accordance with practice guidelines.
Register new patients following practice policy. Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened. File medical records and scan hospital reports and letters.
Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate. Complete tasks sent by the doctors, nurses and other clinicians. Sending off patients records to the PCSE Marking patient records as arrived on systmone Each evening leave the reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the message book.
Opening and locking up of Practice premises and maintaining security in accordance with practice protocols. Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.