Overview
Engineer End User Computing role, on-site and based in Abercrombie. On-site role supporting and maintaining end-user services, primarily at FCDO Services.
Responsibilities
* On-site support and organisation-wide productivity enhancements.
* Manage the product life cycle of all service-raised incidents and requests; inform customers on progress and advise on workarounds when necessary.
* Engage directly with end-users to fix hardware and technical problems as swiftly as possible.
* Prioritise tasks based on business needs and dependencies; provide resolutions through troubleshooting and diagnosing; escalate faults to service desk, incident, and problem managers as required.
* Build and carry out routine (re)configuration and installation of secure managed devices; optimise performance.
* Apply agreed methodologies, standards and processes to make and validate decisions.
* Perform secure disposal of equipment; review high- and low-level technical and operational process documentation.
* Minimise downtime and ensure the productivity of the organisation; support professional development and knowledge-sharing with colleagues.
* Support and grow the business with a focus on latest technologies and ITIL/Agile practices.
Qualifications
* Agile and ITIL Foundation level or equivalent experience; Microsoft Fundamentals role-based certification; Level 3 Information Communication Technician or equivalent IT qualification.
* Experience with Windows 10/11, Microsoft 365, Apple iOS; strong technical understanding of hardware, operating systems, and software in enterprise and secure environments.
* Ability to work under pressure in fast-paced environments; remains composed and effective.
* Nice to have: experience in ITIL environments; Microsoft Associate certification; experience with ServiceNow, Microsoft Azure, Intune & SCCM; familiarity with related components, devices, processes, and protocols.
Benefits and Requirements
* Competitive salary, generous holiday entitlement, Civil Service Pension; training and development opportunities.
* On-site gym, nursery, café, and restaurant; interest-free loans for season tickets and bikes.
* All employees must undergo security vetting to achieve Developed Vetting (DV) clearance.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Internet
Note: This description preserves the key responsibilities, qualifications, and context of the role while removing extraneous boilerplate and ensuring clean, accessible formatting.
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