Overview
As a shift supervisor you will play a vital role in creating a welcoming atmosphere for our guests while delivering exceptional service. Your primary responsibility will be to prepare and serve a variety of beverages and serving tables, while ensuring that every customer has a delightful experience. You will also be responsible for maintaining cleanliness in the front-of-house areas, adhering to food safety standards, and contributing to the overall efficiency of our café.
Duties
* Prepare and serve high-quality beverages.
* Provide excellent guest services by engaging with customers, taking orders accurately, and addressing any inquiries or concerns.
* Maintains a calm demeanor during periods of high volume or unusual events to keep cafe operating to standard and to set a positive example for the shift.
* Maintain cleanliness and organisation of the coffee area and restaurant throughout your shift.
* Demonstrate basic maths skills for handling transactions and managing cash registers effectively.
* Upsell additional products to enhance the customer experience and increase sales.
* Collaborate with team members to ensure smooth operations during busy periods.
* Manage time efficiently to ensure timely service during peak hours.
Requirements
* Previous experience in hospitality or restaurant settings is essential.
* previous experience with being a barista.
* Strong guest services skills with a friendly and approachable demeanour.
* Basic maths skills for handling payments and transactions accurately.
* Knowledge of food safety practices is advantageous.
* Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
* Excellent time management skills to prioritise tasks effectively.
* A passion for coffee and food eagerness to learn about different brewing techniques is desirable.
* Flexibility to work various shifts as required by the café's operating hours.
* This will be a minimum of 30 hours a week
* This is a self employed role
Join our family run business as a shift supervisor and be part of an exciting environment where you can showcase your skills while providing outstanding service to our valued guests
Job Type: Part-time
Pay: £14.00-£15.00 per hour
Expected hours: No more than 35 per week
Benefits:
* Discounted or free food
Experience:
* Guest services: 2 years (required)
* Barista experience: 2 years (required)
* Customer service: 2 years (required)
* Restaurant experience: 2 years (required)
Work Location: In person