Job Description
Parking Operations Manager
We are currently recruiting for a Parking Operations Manager to lead the day-to-day management of parking and moving traffic enforcement in the East London. This is a hands-on, operational role that requires strong leadership skills, in-depth knowledge of parking legislation, and a focus on service improvement and performance delivery.
Key Responsibilities:
* Oversee all parking and moving traffic enforcement operations
* Review and optimise shift patterns, staff deployment, rota management, and enforcement arrangements
* Line manage the operations team leader and supervisors (4 direct reports), including responsibility for training, performance reviews, and HR matters such as sickness and disciplinary management
* Lead service improvements aligned with the borough's parking recovery plan
* Prepare and implement enforcement and deployment strategies to ensure PCNs are upheld and compliance is maintained
* Draft and gain approval for key operational documents, including the Parking Enforcement Policy, Deployment Plan, and Bodycam Policy for Civil Enforcement Officers (CEOs)
* Monitor Moving Traffic Contravention (MTC) enforcement, ensuring compliance with all relevant regulations and performance standards
* Manage budgets for enforcement equipment, uniforms, and consumables
* Ensure school crossing patrols are managed safely and in line with health and safety guidelines
* Maintain effective communication with members of the public, especially in challenging situations involving PCNs
About You:
Essential Experience:
* Proven experience in operational management within a parking enforcement environment
* In-depth knowledge of parking legislation and relevant codes of practice
* Strong team leadership skills, with experience in managing performance, rotas, and disciplinary matters
* Confidence in handling difficult customer interactions and managing conflict
* Experience in developing enforcement plans and achieving performance targets
* Budget management experience, including ordering and overseeing enforcement-related resources
Qualifications:
* City & Guilds Assured Team Leaders & Supervisors qualification (or equivalent), or willingness to achieve this within 6 months of appointment
Other Requirements:
* Full, clean UK driving licence
* Willingness to work outside core hours as needed
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