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Job Opportunity
Indigo – Care Navigator Team Lead
Salary: £30,059 (pro-rata) + 10% pension
Accountable to: Indigo Head of Operations
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people.
Indigo Gender Service is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.
The Care Navigator Team Lead will oversee a coordinated approach of essential practical support, non-clinical advice and advocacy to individuals who are accessing or wishing to access the service. The Care Navigator Team Lead will ensure that all administration undertaken by Care Navigators takes a consistent, empathetic and trans-affirmative approach throughout the service. The role holder will also carry out some Care Navigator duties. This non-clinical role ensures that the needs and experiences of trans and non-binary people are at the centre of the GM Trans Health Service.
This is a pivotal role in providing support and signposting for trans and non-binary people accessing Indigo Gender Service. The post-holder will work across Greater Manchester (GM) and be based at and employed by LGBT Foundation but work both from home or at the LGBT Foundation centre, or in GM localities across the region.
The post holders will carry out a holistic discussion of service users’ individual needs and develop an action plan to support each service user. The plan will be monitored and reviewed to ensure that patients are supported to achieve their desired outcomes. The aim of the role is to provide proactive, practical support enabling patients to increase their awareness of the support services available to them, to increase connections and improve support networks for patients, and to communicate what patients should expect while accessing Indigo Gender Service.
The post holder will be knowledgeable about NHS gender identity service pathways and will have experience of working with trans and non-binary communities. The role calls for a significant amount of emotional intelligence and personal resilience in order to support people who may be going through potentially challenging circumstances. Patients will present with a variety of needs and these will be supported on an individual and tailored basis.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role.
Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
Role responsibilities
* Team Leadership: Lead monthly 1:1s and team meetings to review goals, address issues, and support development.
* Training & Onboarding: Coordinate onboarding for new Care Navigators and deliver targeted training on key processes. Identify skill gaps and arrange peer-led learning.
* Operational Oversight: Manage sickness, holiday approvals, HR-related processes for the team and daily team support. Manage team performance and identify possible efficiencies.
* Maintain visibility and responsiveness to team needs, ensuring smooth daily operations.
* Systems & IT Support: Troubleshoot and escalate IT issues affecting Care Navigator workflows.
* Provide occasional in-person cover for the clinic, in the event of Care Navigator absence.
* Be the point of escalation for complex tasks and queries.
* Assist in some Care Navigator duties as above, as well helping to manage the relevant inboxes for the team and tasks.
* Be part of a multi-disciplinary team, including Indigo’s Department Heads and attend relevant meetings, representing the Care Navigator Team.
Requirements and qualifications
* Knowledge of NHS gender identity service pathways and experience of working with trans and non-binary communities.
* Strong emotional intelligence and personal resilience to support people through potentially challenging circumstances.
* Lived experience of being trans and/or non-binary and having experience of NHS gender transition services is highly valuable.
Terms and location
* Special Terms: Full-Time – 35 Hours per week
* Permanent
* Hybrid working (ideally one day in our office in Manchester)
* Location: Greater Manchester area; based at LGBT Foundation but employed by LGBT Foundation; work from home or at the LGBT Foundation centre, or in GM localities across the region
For more information
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE
Additional notes
Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us. We are taking positive action to encourage applications from PoC, trans*, non-binary people, and/or older people to improve representation in our staff team.
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