Job title:
Digital IT Operations Specialist (L1)
About Us:
We are a global technology company, driving energy innovation for a balanced planet.
At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that has been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.
Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.
Our purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all. You can find out more about us on https://www.slb.com/who-we-are
Location:
Stonehouse, Gloucestershire.
Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products.
Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations.
SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves.
Job Summary:
As a Digital IT Operations Specialist, you’ll be the onsite technical expert for all things IT. You will be supporting and optimising computer hardware, software (both local and global), and a wide range of peripherals. You will play a key role in keeping our digital workplace running smoothly and efficiently.
The Digital IT Operations Specialist acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. You’ll collaborate closely with colleagues across the region and report directly to the Europe IT Manager.
We’re looking for someone who thrives on solving problems, communicates with confidence and clarity, and enjoys working as part of a supportive, high‑performing team. If you’re passionate about technology and love making a real impact on people’s day‑to‑day work, this role is for you.
Typical Responsibilities and Duties:
* Provide second-line investigation and diagnosis of IT incidents collaborating with global & regional support teams when required.
* Work both independently and collaboratively within a UK wide team.
* Deploy, configure, and maintain end-user digital workplace infrastructure, including laptops, desktops, conference rooms, printers, and other devices according to slb standards.
* Monitoring and maintaining computer systems and networks.
* Respond promptly to IT service requests and incidents, ensuring a high standard of user support through remote and onsite interventions.
* Deliver user-focused technical support and digital enablement across slb’s UK locations.
* Oversee asset lifecycle management, ensuring accurate tracking, allocation, and compliance with slb’s asset management processes.
* Coordinate with external vendors for hardware repair, break/fix operations, and warranty management.
* Perform remote site visits across the UK when required.
* Operate in alignment with Cybersecurity policies to identify, investigate, and remediate security incidents, ensuring compliance with SLB’s security standards and procedures.
* Have a good understanding on pricing of IT products and services.
* Demonstrate a strong understanding of slb’s digital processes, policies, and quality standards.
* Active participation and collaboration in regular team meetings.
* Ensure the professional appearance and safety of the digital workspace, complying with QHSE and IT security requirements.
Qualifications:
* Bachelor’s degree or equivalent in Information Technology related field
Required Technical Skills
* In depth knowledge of Microsoft software and environments.
* In-depth knowledge of PC hardware and software support.
* Ability to troubleshoot and resolve PC hardware and software incidents.
* On-site IT support experience supporting Windows operating system.
* Experience working within an IT customer service focused environment.
Nice-to-Have Technical Skills
* Experience on an IT Service Desk a plus.
* Ability to write technical support documentation a plus.
Soft Skills
* Excellent customer service skills.
* Good interpersonal and presentation skills.
* Fluency in English.
* Willing to work flexible hours when appropriate.
* Ability to handle multiple projects and tasks simultaneously.
* Ability to work under pressure.
* Ability to communicate effectively with customers, peers, and management.
* Willing to travel across UK for remote site visits.
What we can offer you:
Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance.
Other benefits are also available through the SLB flexible benefits program.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
The recruiting process and the position can be adapted to fit most disabilities, please do not hesitate to mention this when applying.