Role overview: Reporting & Insight Analyst Loughborough /Sheffield Loughborough/Sheffield Contact Centre Permanent Full Time Grade 3 Salary - Up to £38.000 Depending on experience Shift pattern - Monday- Friday / Hybrid – 1 day a week in the office Loughborough or Sheffield. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. As a Reporting and Insight Analyst, you’ll play a key role in shaping data-driven decisions across the business. You’ll turn complex data into actionable insight, helping leaders understand performance, identify opportunities, and drive continuous improvement. Working across large datasets, you’ll build dashboards and reports that tell meaningful stories, supporting smarter decisions and better customer outcomes. This role is ideal for a curious, analytical thinker who enjoys working with large datasets and translating numbers into stories that influence change. You’ll thrive if you’re comfortable writing SQL, building Power BI reports, and engaging with stakeholders across functions to solve problems Role overview: As part of this role, you'll be responsible for: Develop and deliver high-quality dashboards and reports (e.g. Power BI) that provide clear insights into performance and business trends. Manage and analyse large datasets, executing SQL queries and transforming data for accuracy, consistency, and validity. Identify opportunities for improvement by collaborating with key stakeholders across the business. Translate complex data into clear, engaging visualisations and narratives for both technical and non-technical audiences. Track key metrics (e.g. service levels, sales, FCR, volumetrics) to support performance management and business transformation. Continuously review data collection processes to enhance data quality and insight effectiveness. You will need: Advanced Excel skills (including PivotTables, Lookups, and Macros). Strong SQL proficiency, ideally with experience in Databricks (SQL, Pyspark, Python) and Azure Data Factory, or similar large-scale data environments. Experience creating dashboards using Power BI (Tableau experience also valuable). Excellent analytical, mathematical, and problem-solving skills, able to draw conclusions and identify trends from complex data. Strong communication skills with the ability to present insights clearly to senior stakeholders. Experience working in fast-paced environments such as retail, service operations, or contact centres. We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including: Performance related bonus Competitive pension scheme Product discounts on the latest tech A range of wellbeing initiatives Why join us: Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.