Freight Account Executive
Location: Manchester (Office based)
A growing logistics business is seeking a proactive Freight Account Executive to join its Manchester branch. This is a key, client-facing role focused on managing important customer accounts, delivering outstanding service, and ensuring smooth end-to-end logistics operations. You’ll work closely with senior branch leadership in a collaborative, fast-paced environment where your expertise and relationship-building skills will make a real impact.
The Role
As the main point of contact for assigned client accounts, you will oversee shipments from quotation through to delivery, ensuring accuracy, timeliness, and clear communication at every stage. This position suits someone who thrives on problem-solving, enjoys building strong client relationships, and understands the pace of freight forwarding.
Key Responsibilities
Act as the primary contact for key client accounts
Manage end-to-end logistics services including quoting, tracking, and issue resolution
Coordinate with internal teams (operations, warehousing, transport, customs)
Monitor service levels and client KPIs
Provide proactive updates on shipment status, delays, or changes
Handle enquiries, complaints, and escalations professionally
Build and maintain long-term customer relationships
Identify opportunities to enhance service quality and efficiency
Support onboarding of new clients
Assist with client meetings, site visits, and regular communication
What We’re Looking For
Strong knowledge of logistics processes within freight forwarding
Excellent communication and interpersonal skills
Confident problem-solver with a customer-first mindset
Highly organised with strong time management
Ability to work independently and collaboratively
Relationship-focused approach to account management
Systems Experience
Transport Management Systems (TMS)
Quotation tools and freight portals
Microsoft Excel
Why Apply?
This is an excellent opportunity to join a supportive team in a role where you can take ownership of key accounts, influence service delivery, and contribute to a growing operation. If you’re passionate about logistics and customer excellence, this could be the ideal next step in your career