Role Responsibility
About Us
At Kent County Council, our Family Hubs are vibrant community spaces where families with children aged 019 (or up to 25 with SEND) can access a wide range of support. From midwifery and health visiting to parenting advice and youth activities, were here to help families thrive. With 56 hubs across Kent, we work hand-in-hand with partners to make a real difference
About the Role
Were on the lookout for a proactive and people-focused Business Support Assistant to join our Tonbridge & Malling team. Based in Snodland & East Malling, youll also support hubs across Tonbridge and South Tonbridge.
This is a front-facing role where youll be the welcoming face of our hubsgreeting families, signposting services, and supporting our Family Hub Workers. Youll also play a vital role behind the scenes, keeping things running smoothly with your admin skills, organisational flair, and calm, can-do attitude.
What Youll Be Doing
1. Acting as the first point of contact for families, staff, and partners
2. Supporting the day-to-day running of our hubs, including opening/closing and health & safety checks
3. Managing sensitive information and coordinating meetings
4. Using Microsoft Office and other IT tools to keep everything on track
5. Helping to create a warm, inclusive, and efficient environment for everyone who walks through our doors
6. Managing social media posts and digital engagement to promote Family Hub services
7. Handling compliments, complaints, and occasional cash transactions securely
8. Booking and preparing rooms for meetings and activities, including refreshments
9. Conducting weekly fire alarm tests and logging results
10. Supporting the Family Hubs digital and virtual offer to families
11. Capturing and updating data in systems like Core+ and ensuring accuracy in attendance and registration records
About You
Were looking for someone who is:
12. Friendly, confident, and great on the phone
13. Organised and able to juggle tasks with ease
14. Comfortable working across different locations
15. Experienced in admin and customer service
16. Skilled in Microsoft Office and other digital tools
17. Aware of safeguarding, data protection, and health & safety practices
18. Curious, compassionate, and committed to making a difference
Youll need a Level 2 qualification or equivalent practical experience, and a willingness to learn and grow in the Family Hubs environment.
Our Values
We live by Kents values:
19. Brave We do the right thing and welcome challenge
20. Curious We innovate and improve
21. Compassionate Were respectful and understanding
22. Strong Together We share knowledge and support each other
23. Responsible We own the difference we make
What We Offer
24. 28 days annual leave + bank holidays (pro rata)
25. A generous pension scheme
26. Ongoing training and development
27. A supportive team culture and staff networks
28. Access to Kent Rewards discounts on top brands and services
29. A meaningful role where youll make a real impact every day
30. Location: Tonbridge & Malling District (Base: East Malling)
31. Hours: Thursday & Friday, 8:30am 4:30pm
32. Grade: KSA
Ready to Apply?
In your application, please use the Reason for Application section to show how you meet the criteria in the person specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.