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WKO Client Office Middle Office Associate, Bournemouth
Location: Bournemouth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
9c07097cd170
Job Views:
3
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
Are you interested in developing new skills in an inclusive and fast-growing team? As a KYC Middle Office Associate within our Front Office team, you will serve as the primary contact and expert on onboarding new customers, handling additional business requests, and renewing existing customer KYC records. Your role will involve facilitating KYC execution across all teams, including new business and renewals, as well as remediation activities. You will establish strong relationships with both internal and external customers, ensuring that the KYC component of the client onboarding process is exceptional, efficient, and world-class.
Job responsibilities
* Manage the KYC book of work for New Business and Renewals for your designated Front Office sub-LOB, prioritising active requests, providing status updates, and managing the end-to-end process.
* Be aware of Business forward planning.
* Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
* Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence.
* Ensure all information to and from our Clients is accurate, complete, and compliant with AML, Local, and Corporate Due Diligence requirements.
* Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC.
* Stay up to date with any changes to processes, procedures, and regulations, and communicate impacts to our business partners.
* Manage personal workload and priorities, ensuring timely escalation of key risks/issues to management.
* Identify and execute process improvements, and support key process and technology initiatives.
* Act as a role model to peers and promote training and sharing of best practices.
* Potentially lead peers engaged on the same portfolio.
Required qualifications, capabilities, and skills
* Strong written and oral communication skills with experience in conflict resolution.
* Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers.
* Client-focused with a strong controls mindset.
* Proactive and flexible approach to workload and team targets.
* Effective time management and organizational skills.
* Working knowledge of KYC, Compliance, and AML standards.
* Understanding of the Financial Industry.
* Knowledge of various client types (e.g., Corporates, Financial Institutions, Banks, Governments, etc.).
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