Salary: £24,784 - £26,592 (per annum)
Contract Type: Permanent
Hours: 37 per week
Location: Crewe Campus
We are seeking an inspiring individual to join our team at our Crewe Campus as Student Support Officer. This role involves welcoming learners to College and ensuring that they are wearing their lanyards, holding focus groups with learners for feedback about their College experience, encouraging positive behaviours amongst learners in the wider College environments and responding to requests for help and support from learners in liaison with other College staff/departments. Providing First Aid where required (full training will be given).
Key Responsibilities
* Maintain high visibility across the campus, communicating effectively with learners and promoting positive behaviours
* Be a member of the Be‑Safe team supporting learners under the supervision of the Designated and Deputy Designation Safeguarding Leads
* Be present at the campus barriers in the morning to support learner arrival
* Act as first aider as required
Key Person Specification Requirements
* Level 3 qualification or above, in a relevant discipline
* GCSE Grade C (4/5) in Maths and English (or equivalent)
* Ability to develop good working relations and rapport with young people (16-18 years) and adult learners
* Experience of working with groups and/or individuals in a supportive environment
* Current, valid driving licence
* Enhanced DBS check
Benefits
* Access to world‑class facilities
* Access to new qualifications to support your career in education such as short online courses
* Information, Advice and Guidance
* Understanding Safeguarding and Prevent
* Principles of Customer Service
* Financial support offered to obtain your teacher qualification
* Extensive upskilling and professional development opportunities
* Competitive salary
* Pension scheme with generous employer contributions (28.68% for TPS and 21% for LGPS)
* Up to 51 days of annual leave, including bank holidays, Christmas closure, and a dedicated Wellbeing Day
* Onsite fitness and childcare facilities
* Employee benefit platform
* Onsite Costa, café, shop, restaurants and hair and beauty salon
* Free onsite parking
* Employee Referral Scheme
* Staff Awards
How to apply
Please complete our application form and return it to recruitment@ccsw.ac.uk by 9am, 1 April 2026. The selection process will take place on 21 April 2026 at our Crewe campus.
We are unable to accept CVs. We are unable to accept applications received via recruitment agencies.
Equal Opportunities
Cheshire College South and West is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to provide a DBS Disclosure, Right to Work evidence and original qualification certificates. References will also be sought.
About Us
Cheshire College – South & West is the largest provider of post‑16 education in the region, offering exciting opportunities to over 11,000 learners and 1,000 Apprentices, who all have access to world‑class facilities as a result of a £120m investment in the latest technology and real working environments, at modern Campuses in Crewe, Ellesmere Port and Chester. Cheshire College is a dynamic, high quality and financially robust College, which provides learners with the skills, experience and qualifications that will prepare them for their future career or higher‑level study, encouraging them to become confident individuals who will make valuable contributions to businesses and the local economy. There is a fantastic atmosphere at our three Campuses in Crewe, Ellesmere Port and Chester, providing an environment to get involved in exciting activities and the opportunities for learners to make new friends.
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