Overview
Are you ready to lead a dynamic, high‑performing team that drives excellence in content creation, delivery, and strategy? We're looking for an experienced leader to take ownership of our global content operations, ensuring efficiency, quality, and innovation across editing, design, translation, platform usability, multimedia, and more. This is a unique opportunity to shape the future of content operations and make a tangible impact on our business.
Responsibilities
* Build and Lead a High‑Performing Team
o Develop a world‑class content operations team with expertise across key areas.
o Recruit, mentor, and empower colleagues to achieve their full potential.
o Foster a culture of engagement, collaboration, and continuous improvement.
o Ensure role profiles are up‑to‑date and aligned with career development pathways.
* Optimize Content Production Processes
o Own and refine content production workflows, platforms, and best practices.
o Collaborate with senior stakeholders to design and implement efficient systems.
o Ensure consistency, quality, timeliness, and cost‑effectiveness across all products and services.
* Drive Strategic Initiatives
o Partner with leaders in consulting, syndicated research, marketing, and platform teams to advance key content‑related projects.
o Plan and manage budgets, ensuring effective use of tools, technology, and vendors.
o Develop data‑driven business cases to support investment decisions, leveraging resource planning and capacity forecasting.
* Shape the Long‑Term Vision
o Define the strategic direction of the team, aligned with business priorities and emerging technologies.
o Advance operational maturity and implement strategies for risk and incident management.
* Deliver Insights and Reporting
o Build and maintain a robust KPI ecosystem to monitor performance and inform decision‑making.
o Develop dashboards, resource planning models, and operational metrics to drive continuous improvement.
* Outputs to Deliver
o Strategic plans that align with mid‑ and long‑term business goals.
o Tangible KPIs and goals that translate strategy into action.
o Performance dashboards to monitor operational effectiveness.
o Resource planning and capacity forecasting models.
o Talent retention and engagement strategies.
o Business requirements documentation for technology platforms and vendors.
o Operational metrics and analysis reports to support continuous improvement.
Qualifications
* Leadership & Team Development: proven ability to lead, manage, and develop high‑performing teams, fostering collaboration and growth.
* Operational Expertise: in‑depth understanding of business processes and technologies to deliver high‑quality research efficiently.
* Project Management: strong organizational skills with a track record of managing complex projects, meeting deadlines, and exceeding stakeholder expectations.
* Presentation & Communication: exceptional presentation skills, executive presence, and the ability to communicate effectively across diverse groups.
* Data Literacy: advanced analytical skills and the ability to leverage data for strategic decision‑making.
* Content Operations Expertise: a proven track record in designing, implementing, and evolving content production and publishing processes.
* Technical Proficiency: experience with content management systems, analytics tools, and exposure to AI‑enabled solutions in content operations.
* Industry Knowledge: familiarity with the technology market intelligence sector, including a deep understanding of research processes and methodologies.
* Stakeholder Engagement: confidence in interacting with senior stakeholders, both internally and externally, to drive collaboration and alignment.
* Team Leadership: demonstrated expertise in managing teams and working within matrix structures to achieve business goals.
Benefits
* Great community: a welcoming culture with in‑person and online social events, and active diversity and inclusion networks.
* Broader impact: up to four days per year to volunteer, with charity match funding available.
* Career opportunity: bespoke training and learning, mentoring platforms, and on‑demand access to thousands of courses on LinkedIn Learning.
* Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from anywhere for up to four weeks a year.
* A flexible range of personal benefits to choose from, plus company‑funded private medical cover.
* A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
* Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
* Recognition for great work, with global awards and kudos programmes.
* As an international company, the chance to collaborate with teams around the world.
Equal Employment Opportunity Statement
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries, is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
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