To support the daily operations of the shopfloor. Responsible for overseeing a team and providing the highest level of customer service.
KEY RESPONSIBILITIES
* To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
* Effectively merchandise the shopfloor - Considering both Visual and Allocation needs.
* To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
* Ensuring branch H+S standards are adhered to.
* Ensuring stock checks are completed to a high level of accuracy.
* To cover branch supervisors/managers duties in their absence as needed.
* Key Holding and Out of hours Alarm contact.
* Attend Selling/Display events as needed.
STAFF MANAGEMENT
* To train and develop the shopfloor team
* To highlight underperformance to BM/ABM and support employee with action plan
* To support the teams wellbeing needs and requirements
* Produce and communicate daily floor rota, including lunches, daily tasks via team briefing.
CUSTOMER SERVICE
* Role model of excellent customer service.
* Being an escalation point for customer complaint.
* To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
* Overseeing of custom order placements on the shopfloor.
KNOWLEDGE AND SKILLS
* Knowledge of Microsoft Office, Netsuite
* 3 years management/supervisor experience
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