Overview
You will contribute to the achievement of agreed service objectives by maintaining the Council Tax & Non Domestic Rates registers by assessing various types of information provided and thereafter updating the Council’s online Council Tax/Non Domestic Rates billing and collection systems.
Responsibilities
* Maintain the Council Tax & Non Domestic Rates registers by assessing information provided.
* Update the Council’s online Council Tax/Non Domestic Rates billing and collection systems.
* Undertake data input to the online Revenues administration systems.
* Answer customer queries by phone, face to face and in writing; work in a clerical, administrative or data input environment.
Qualifications and skills
* Basic understanding of Council Tax and/or Non Domestic Rates.
* Proficient use of Microsoft Excel and Word.
* Ability to make effective decisions based on appropriate rationale.
* Effective communication skills; ability to present ideas clearly verbally and in writing; able to work alone and as part of a team.
Desirable
* Experience of administration of Council Tax or Non Domestic Rates; participation in change activity; creating verbal and written reports; delivering coaching/training within a team or individually.
* Knowledge of Council Tax and/or Business Rates legislation and administration.
* Knowledge of Northgate I-World and Information At Work systems, and Housing & Council Tax Benefits legislation & administration.
* SVQ Level 3 in Business Administration or HNC in an appropriate subject (or equivalent).
Contract and checks
Please note that this post is temporary, subject to business needs and funding for 1 Year or until the requirement for the post ceases, whichever date is the earlier.
If successful, you will be required to undertake a Disclosure Scotland check; the level of check will be determined by the duties of the post. For information about Disclosure Scotland checks, visit www.disclosurescotland.co.uk.
#J-18808-Ljbffr