Job summary
We're seeking a versatile, organised, tech-savvy and solution-focused Business Operations Support Coordinator to join our NHS General Practice group. This dynamic position provides essential, generalist support across our three practices while focusing on two key priority areas: facilities management and communications.
This role is perfect for someone who thrives on variety and embraces continuous learning. You might come from any professional backgroundwhether administrative, facilities, communications, or something entirely differentas long as you bring enthusiasm, organisational skills, and a problem-solving mindset. We're looking for someone who enjoys the challenge of wearing multiple hats and taking ownership of diverse projects across our organization.
Main duties of the job
* Facilities Management & Compliance (35-40%)
* Communications & Engagement (30-35%)
* Responsive Support (25-35% of role)
About us
Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving over 40,000 patients. As a group, weve grown rapidly and now employ more than 140 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to deliver on the ambitions laid out in the GP forward view in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large Commercial Clinical Research Trials Unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.
Details Date posted
29 May 2025
Pay scheme
Other
Salary
£26,000 to £32,000 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A3013-25-0008
Job locations
Brewhouse Lane
Soham
Ely
Cambridgeshire
CB7 5JD
Cathedral Medical Centre
Lynn Road
Ely
Cambridgeshire
CB6 1DN
Mereside Medical
23 High Street
Wilburton
Ely
Cambridgeshire
CB6 3RB
Haddenham Surgery
The Green
Haddenham
Ely
Cambridgeshire
CB6 3TA
Job description Job responsibilities
Reporting Structure: You will report directly to the Group Practice Operations Manager, with significant work allocated by the Group Manager (Estates, Digital & IT) and the COO.
Core Focus Areas (60-70% of role)
Facilities Management & Compliance (35-40%)
Working with the Group Manager (Estates, Digital & IT), you will:
* Oversee day-to-day maintenance across all sites, collaborating with our Maintenance Worker
* Support compliance activities essential to General Practice including Health & Safety, Fire Safety, and Infection Prevention & Control
* Serve as a point of contact for facilities-related external services and inspections
* Help ensure service contracts are fit for purpose and deliver value for money
* Maintain comprehensive documentation including handbooks, policies, and risk assessments
* Act as one of several keyholders after our third-party security provider.
Communications & Engagement (30-35%)
Working with the COO and Practice Operations Managers, you will:
* Contribute to managing Mereside's digital presence across social media, websites, and patient information screens
* Support the design and production of internal and external communications materials
* Create simple videos for patient outreach and staff training purposes, making best use of AI to ensure that content is accessible to the intended audience using a consistent tone of voice
* Help prepare materials to keep staff and patients updated on practice activities
* Provide support for events and networking sessions
Responsive Support (25-35% of role)
The remaining portion of your role involves providing flexible, responsive support to our Group Managers team. This includes:
* Managing agendas, preparing documents, and documenting decisions and actions
* Providing project coordination support, including cost monitoring
* Monitoring helpdesks and actioning appropriately
* Maintaining to-do lists and priorities
* Assisting with small projects and ad hoc requirements.
About You
You are:
* Extremely organised with strong multitasking abilities and the flexibility to reprioritise as needs change
* Highly proficient with Microsoft software (Outlook, Teams, Word, Excel, Powerpoint, OneDrive/SharePoint)
* Solutions-focused with a passion for continuous improvement and learning new skills and tools
* Adaptable and responsive in a fast-paced healthcare environment
* Experienced in office support, with facilities management experience highly desirable
* Enthusiastic about community engagement and passionate about using digital tools and video to increase accessibility of information to a wide range of audiences
* Diplomatic, thoughtful, and adaptable in your communication style, able to manage expectations across multiple stakeholders.
What Makes This Role Different
Unlike traditional administrative roles, this position deliberately combines facilities oversight and communications expertise with general operational support. You'll have clearly defined priority areas while maintaining the flexibility to respond to emerging needs across our medical group.
Development Opportunities: We're committed to your professional growth and will provide training opportunities tailored to your interests and our organisational needs. Whether you want to deepen your facilities management knowledge, enhance your digital communications skills, or develop in other areas, we'll support your learning journey with both formal and on-the-job training.
This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.
If you are interested in this role please send a CV and covering letter to:
cpicb.mereside-recruitment@nhs.net.
Closing date: Sunday 15 June 2025. Please note we reserve the right to close this vacancy early.
Job description Job responsibilities
Reporting Structure: You will report directly to the Group Practice Operations Manager, with significant work allocated by the Group Manager (Estates, Digital & IT) and the COO.
Core Focus Areas (60-70% of role)
Facilities Management & Compliance (35-40%)
Working with the Group Manager (Estates, Digital & IT), you will:
* Oversee day-to-day maintenance across all sites, collaborating with our Maintenance Worker
* Support compliance activities essential to General Practice including Health & Safety, Fire Safety, and Infection Prevention & Control
* Serve as a point of contact for facilities-related external services and inspections
* Help ensure service contracts are fit for purpose and deliver value for money
* Maintain comprehensive documentation including handbooks, policies, and risk assessments
* Act as one of several keyholders after our third-party security provider.
Communications & Engagement (30-35%)
Working with the COO and Practice Operations Managers, you will:
* Contribute to managing Mereside's digital presence across social media, websites, and patient information screens
* Support the design and production of internal and external communications materials
* Create simple videos for patient outreach and staff training purposes, making best use of AI to ensure that content is accessible to the intended audience using a consistent tone of voice
* Help prepare materials to keep staff and patients updated on practice activities
* Provide support for events and networking sessions
Responsive Support (25-35% of role)
The remaining portion of your role involves providing flexible, responsive support to our Group Managers team. This includes:
* Managing agendas, preparing documents, and documenting decisions and actions
* Providing project coordination support, including cost monitoring
* Monitoring helpdesks and actioning appropriately
* Maintaining to-do lists and priorities
* Assisting with small projects and ad hoc requirements.
About You
You are:
* Extremely organised with strong multitasking abilities and the flexibility to reprioritise as needs change
* Highly proficient with Microsoft software (Outlook, Teams, Word, Excel, Powerpoint, OneDrive/SharePoint)
* Solutions-focused with a passion for continuous improvement and learning new skills and tools
* Adaptable and responsive in a fast-paced healthcare environment
* Experienced in office support, with facilities management experience highly desirable
* Enthusiastic about community engagement and passionate about using digital tools and video to increase accessibility of information to a wide range of audiences
* Diplomatic, thoughtful, and adaptable in your communication style, able to manage expectations across multiple stakeholders.
What Makes This Role Different
Unlike traditional administrative roles, this position deliberately combines facilities oversight and communications expertise with general operational support. You'll have clearly defined priority areas while maintaining the flexibility to respond to emerging needs across our medical group.
Development Opportunities: We're committed to your professional growth and will provide training opportunities tailored to your interests and our organisational needs. Whether you want to deepen your facilities management knowledge, enhance your digital communications skills, or develop in other areas, we'll support your learning journey with both formal and on-the-job training.
This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.
If you are interested in this role please send a CV and covering letter to:
cpicb.mereside-recruitment@nhs.net.
Closing date: Sunday 15 June 2025. Please note we reserve the right to close this vacancy early.
Person Specification Qualifications Essential
* GCSE
Person Specification Qualifications Essential
* GCSE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Mereside Medical Group
Address
Brewhouse Lane
Soham
Ely
Cambridgeshire
CB7 5JD
Employer's website
https://www.meresidemedical.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Mereside Medical Group
Address
Brewhouse Lane
Soham
Ely
Cambridgeshire
CB7 5JD
Employer's website
https://www.meresidemedical.nhs.uk/ (Opens in a new tab)
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