Purpose
:
The Commercial Manager will support the Head of Hospitality & Service Delivery in all aspects of day-to-day commercial and financial strategy, ensuring all catering operational decisions have sound commercial influence. They will also be responsible for managing the Commercial Team’s day-to-day operations. Tasks including budgeting, forecasting, labour planning, payroll, cost controls, commercial analysis, financial reporting, and procurement.
The Role:
1. Manage the current catering supplier database, and work with the wider Procurement team to ensure that the business is achieving the strongest catering commercial return.
2. Support the Head of Department during procurement tender, renewal, or negotiation process with potential or existing suppliers.
3. Support the Head of Department by managing projects and keeping up to date with technological advances in the Catering and Football Venues industries to drive innovation that may benefit the business.
4. Full departmental analysis to maximise sales opportunities and reduce costs within the department to maximise profitability.
5. Work closely with all Catering Operation Managers daily to ensure good commercial awareness and that strategy is consistent throughout the business.
6. Crucial operation influence is required on match days within Hospitality and Public Catering areas, still undertaking commercial duties with an expectation to be a part of the operations teams and not just to influence
7. Manage the Commercial Department by monitoring all processes and ensuring consistency and deadlines are achieved (e.g. stock management procedures)
8. Commercial Management of 7 budgets and business areas
9. Oversee the end-to-end payroll process for the casual workforce within the department.
10. Effective relationship management with key suppliers with regular site visits
11. Management of the EPOS software
12. Management of the supplier benchmarking process and procurement
13. Liaise with Group IT to ensure maintenance procedures for EPOS Terminals are monitored
14. Liaise with Group Legal during procurement negotiation and Group Finance on a frequent basis
15. Work with the Executive Club Team to ensure efficient management of match day commercial reporting
16. Ensure the provision of timely and accurate information to the Head of Department where required
17. Strategic planning to assist in achieving improvements in commercial and operational performance
Skills & Experience:
Previous Experience:
18. Experience of working in a commercial or financial role
19. Experience working with an EPOS system and has good IT awareness
20. Proven track record of effective procurement management
21. Experience managing a small team within the catering field would desirable
22. Experience in managing a small team
23. Stadium operational experience is desirable
Personal Qualities:
24. Excellent communications skills
25. Ability to motivate and manage a small team to achieve high standards
26. Assertive approach ensuring all processes and policies are followed by all employees within department
27. Outstanding eye for detail
28. Excellent problem-solving skills
29. Flexibility and adaptability to work in any environment
30. Hardworking and self-motivated to prioritise workload and work well under pressure
Technical Skills:
31. Good negotiation technique
32. Advanced Microsoft Excel user
33. Excellent data analysing skills and eye for detail to produce outstanding analysis
34. A strong understanding of stock management procedures
35. Outstanding commercial awareness
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
36. Annual incentive scheme
37. Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
38. Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
39. Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
40. Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
41. Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
42. A Supportive Work Environment that values diversity, equity and inclusion, and individual growth