Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialist with the opportunity of uncapped commission to join their growing Corporate Services Group.
About the business:
The business specialises in providing essential corporate services including Company Formation, Address Services, Business Telephony, Company Secretarial, and Serviced Offices. With their Founder/Owner CEO leading the charge, the profitable company is experiencing 20% annual growth. Their commitment to excellence has earned them the highest ratings on Google, Trustpilot, and Facebook.
Key Responsibilities:
As a Customer Retention Specialist, you'll play a crucial role in maximizing retention revenue and enhancing customer satisfaction. Reporting to the Head of Customer Retention, your responsibilities will include:
Engaging with customers via phone and email to persuade them to continue their subscriptions.
Renewing high-value service subscriptions with expired customers.
Minimizing refund payouts by employing robust sales techniques and objection handling skills.
Gathering and reporting customer feedback for continuous service improvement.
Collaborating with the team to achieve collective targets and deadlines.
Skills an...