Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
Benefits
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Flexible working hours: full and part-time options available
* Annual pay review & bonus scheme: base salary review and performance bonus
* Holiday entitlement: 28 days annually (pro-rata)
* Paid birthday day off
* Subsidised travel: discounted or free Oyster card for roles in London
* Pension plan: employer matching contributions up to 4%
* Sharesave Scheme: buy William Hill shares at a discount
* Perks and discounts: high street shops, cinemas, holidays
* Training and development: career growth opportunities
* Cycle to Work scheme
Candidate Requirements
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
Next Steps
After applying, our Talent Acquisition team will review your application. Successful candidates will complete an online assessment via HireVue and then be invited for an interview.
About Us
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Established in 1966, our retail team is central to our high-street presence. Our culture is built on trust and belonging, empowering teams to work in ways that suit them and celebrating our differences.
More About Evoke
Evoke, the new name for 888 Holdings, embraces change and progress. We are committed to delivering world-class betting and gaming experiences and investing in our employees’ growth. Join us as we shape the future of entertainment.
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