Your new company Hays are working on an exclusive basis with a renowned client who are looking to recruit an Administrator on a permanent basis. As an Administrator your role will be to provide comprehensive administrative and operational support within a fast-paced office environment. The role is responsible for ensuring efficient day-to-day operations while acting as a key point of contact for customers and suppliers. The post holder will contribute to the smooth running of the business by maintaining high standards of organisation, communication, and service delivery. Your new role As an Administrator your role will involve: Deliver day-to-day administrative support to ensure the efficient running of the office. Manage document handling processes, including printing, sorting, and organising documentation. Maintain organised filing systems, both electronic and physical. Undertake general office duties, including occasional postal and franking tasks. Customer & Supplier Engagement. Act as the primary point of contact for incoming customer enquiries via telephone and email. Respond to queries professionally and efficiently, ensuring excellent customer service standards. Liaise with external suppliers and customers to resolve issues and provide updates. Make outbound calls where necessary to follow up on enquiries or obtain required information. Operational & Administrative Support. Support the processing and administration of operational documentation and records. Manage delivery-related paperwork, ensuring accuracy and completeness. Obtain and provide Proof of Delivery (POD) documentation as required. Maintain accurate records using internal systems and third-party platforms. Perform system administration tasks, including running routine reports. Maintain accurate and up-to-date data across internal and external systems. Support data integrity and reporting requirements across the business. Team & Operational Support. Work collaboratively with internal teams to support overall business operations. Take ownership of assigned tasks and manage workload effectively. Contribute to continuous improvement within administrative processes. What you'll need to succeed Proven experience in a busy administrative or office support role. Experience supporting sales or operational teams (desirable). Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Professional and confident telephone manner. High level of accuracy and attention to detail. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Ability to work independently and use initiative. Strong interpersonal skills with a customer-focused approach. Good numeracy and literacy skills with commercial awareness. Positive, proactive attitude with the ability to develop and grow within the role. What you'll get in return What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk