Overview
Join to apply for the Customer Communications Centre Advisor role at bpha
Salary £24,242.40 per annum
Location: Bedford, Bedfordshire
Contract Type: Permanent, Full Time vacancy that will close in 19 days at 23:59 BST.
Working Hours: Monday to Thursday, 8am–5:00pm; Friday, 8am – 4:30pm.
Hybrid working: Office-based for 6 months, then hybrid.
About the Role
As a Customer Communications Centre Advisor, you’ll be the first point of contact for our customers—handling queries via phone, email, WhatsApp, and social media. You’ll diagnose repairs, review accounts, and signpost services, delivering exceptional customer service.
You’ll Be Empowered To
* Resolve customer queries at first contact
* Collaborate across departments to find solutions
* Support new colleagues through buddying and training
* Continuously develop your skills through training in general and repairs enquiries
What You’ll Bring
* Excellent communicators with a professional telephone manner
* Empathetic and customer-focused
* Proficient with IT, specifically MS Office
* Able to prioritize and manage time effectively
* Educated to GCSE level (A–C in English and Maths)
* Experience in customer service is a must, but not necessarily in housing or a directly comparable environment
Experience in customer service is a must, but this doesn’t have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.
Why bpha?
We Live By Our Values:
* We take responsibility – doing the right thing, not the easy thing
* We show empathy – listening and understanding every customer
* We are better together – collaborating and celebrating diversity
* We are ambitious – always learning and striving to be the best
Benefits
* Holiday entitlement of 28-33 days a year, plus public holidays
* Contributory pension scheme
* Competitive pay
* Life assurance cover
* Private healthcare
* Mental Health First Aid
* Counselling service
* Eye tests
* Discounted gym membership
* Cycle to Work scheme
* Free annual flu jabs
* Wellbeing activities and events
* Free fruit and refreshments
* Long service award
* Annual staff recognition awards
* Discretionary reward scheme
* Annual volunteering day
* Social events, clubs and activities
* Breakout areas
* Onsite cafe/restaurant at headquarters
* Opportunities for professional training and qualifications
* Workshops and training sessions for new skills
* A fresh and modern eLearning platform
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