Retail Sales Advisor
Application Deadline: 17 June 2026
Department: Retail
Employment Type: Permanent
Location: St Helier, Jersey
Reporting To: Retail Supervisor
Compensation: £28,000 / year
Description
JT has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, where you can discover the latest technologies and get the very best advice.
We’re here to connect our islands to their future, and you can be an important part of this. JT is proud to be a Living Wage employer. The Living Wage is set to rise to £14.13 per hour in 2025.
If you’re someone with a natural flair for connecting with customers, this is a great stepping stone into a career with JT, with plenty of on-the-job training and support, as well as opportunities to develop and progress.
Key Responsibilities
* Welcome and greet customers Our Retail Sales Advisor’s are the face of our company and you will be responsible for helping our customers with their needs, queries, challenges and technical hurdles.
* Maximise sales opportunities and achieve targets whilst ensuring products and services fulfil customers’ requirements and assist with the completion of applications / transactions.
* Ensure high levels of customer satisfaction through excellent and efficient customer service and keeping wait times to a minimum.
* Welcome and deal effectively with customer feedback, use knowledge and experience to make informed decisions on how best to resolve situations to maximise customer experience whilst balancing commercial impact to the business.
* Manage point-of-sale processes with high level of attention to detail and accuracy for all contracts whilst adhering to GDPR during transactions.
* Demonstrate resilience within the fast-paced retail environment ensuring all needs of customers are completed, checked & resolved prior to the customer leaving the store.
* Provide 1st line customer support by inspecting, testing and processing faulty equipment & services. Offering dynamic solutions for customers, escalating more technical issues only where necessary.
* Escalate potentially serious service issues/complaints to the appropriate escalation point in a timely manner.
* Maintain a fully stocked store, visual merchandising standards and actively get involved with receiving of deliveries.
Skills, Knowledge and Expertise
* Educated to GCSE level English and Maths at Grade C or above.
* Previous experience in a customer facing environment with proven track record in good/excellent customer experience.
* Multitasking skills and good organisational abilities.
* In depth understanding of all devices / services under JT’s control, whilst keeping a working knowledge of discontinued products.
* Customer communication skills and experience in managing expectations in relation to faults, problems / incidents.
* Computer literate with the ability to operate several applications/computer systems.
* Establish and maintain knowledge of JT’s consumer products and services.
* Strong listening and problem-solving skills, highly organised with the ability to utilise active listening and open questioning to make relevant product recommendations.
Benefits
* A competitive salary, starting at £28,000 increasing to £29,000 after 6 months service with a further increase to £30,000 after 12 months service
* A generous sales commission scheme with a potential to earn up to £13,200 per annum
* 24 days holiday
* Private Healthcare
* Dental scheme
* Pension
* Free CI mobile and landline package and discounted fibre
* Professional Development
* Fast paced and dynamic working environment
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