A vacancy has arisen within our Concrete Technology department based in Biggleswade for a Field Service Engineer.
The role contributes to the success of Liebherr – Great Britain Ltd through the delivery of highly developed electromechanical skills to carry out effective installation, repair and maintenance of all products within the concrete division’s portfolio. The role will constantly strive to increase the aftersales business by combining strong product and application knowledge of our Batch Plants, Truck Mixers and Concrete pumps with a passion for developing solid customer relationships whilst resolving technical issues effectively and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your responsibilities as a Field Service Engineer:
* Visiting customer sites to investigate technical problems.
* Communicating with customers, factories and LGB accordingly to provide a technical and cost-effective solution to aftersales issues.
* Assisting with customer related technical issues and liaise with all parties concerned to resolve the issue in a timely manner.
* Liaising with Spare Parts Administrator to assist with the correct ordering of parts for installations, aftersales and warranty related issues.
* Maintaining a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
* Carrying out installation, servicing, inspection and repair of concrete technology and equipment at customer premises or on site or if required at the appropriate depot.
* Assisting in obtaining suitable solutions from LMT on technical issues and warranty claims.
* Assisting the product specialist for batching plants with customer queries and technical support.
* Supporting by hands on element of project management during plant installations whilst managing contractors to ensure they are performing in accordance with Liebherr standards.
* Working effectively with the department administration team to regularly update all installation and service-related processes.
* Diagnosing specific fault issues and action appropriately on truck mixers and concrete pumps.
* Preparing and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.
* Accurately and efficiently completing all timesheets, JSSA and associated documentation.
Your Profile:
* Recognised time served apprenticeship in either mechanical or electrical engineering with the willingness and aptitude to obtain 18th Edition Electrical Installation qualifications or be working towards.
* Able to demonstrate previous experience in a similar role and / or industry.
* Team player.
* Good communicator at all levels.
* Flexible approach to work.
* The opportunity to work with an industry-leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
#J-18808-Ljbffr