Tier 2 technical services engineer

This role is primarily based on-site at a secondary school in St Albans, serving as the senior escalation point alongside the onsite technician. You will manage the school's network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you will also be part of a wider Technology in Schools team providing hands-on support to other schools in Hertfordshire as needed. Occasional project work such as network and Wi-Fi installations, cloud solutions, and remote service desk support may also be part of your role. Some out-of-hours work may be required to maintain smooth system operations during school hours.

Key Responsibilities

* Deliver both on-site and remote IT support for educational settings, ensuring optimal operation of Windows, iOS, and Google devices.

* Act as the first point of contact for technical support tickets, resolving issues promptly and escalating when needed.

* Configure and deploy hardware and software, including workstations, tablets, laptops, drivers, and printers tailored to school environments.

* Support Office 365 administration including user management, email setup, licensing, and basic troubleshooting.

* Collaborate effectively with customers, internal teams, and third-party suppliers to maintain high service standards and strong customer relationships.