The Colte Partnership has an exciting new opportunity for a receptionist to join our team based at Tiptree Medical Centre, on a part-time basis for 20-24 hours a week.
We are a friendly, busy, and innovative practice in north-east Essex. Our team includes two supportive partners and two salaried GPs. We also have an excellent nursing team comprising four Advanced Nurse Practitioners (ANPs), five Practice Nurses, two HCAs, two Clinical Pharmacists, and one Pharmacy Technician.
You will need to have flexibility to cover various shifts.
We reserve the right to retract this advert if a suitable candidate is found before the end date.
Main duties of the job
* Booking appointments.
* Answering queries from patients and outside agencies, and signposting to appropriate staff members.
* Liaising with patients via various communication methods.
About us
Tiptree Medical Centre is an award-winning, semi-rural practice serving approximately 12,000 patients in Tiptree, North-East Essex. We have direct rail links to London and easy access to the east coast. Our practice is known for being relaxed, with family-friendly and flexible working patterns.
We are part of the Colte Partnership, the largest GP Partnership in North East Essex, comprising 8 local GP practices across Colchester and Tendring, caring for about 80,000 patients. Our head office is located in Feering.
We are committed to leading primary care innovation in our region. Each branch has its own character and a family-friendly ethos, which our patients appreciate, as reflected in regular patient surveys. As a large partnership, we offer additional services such as specialist clinics, social prescribing, dementia cafes, armed forces support, and child first aid classes for parents.
We care for our employees with generous annual leave, flexible working arrangements, and support services like free counselling during difficult times.
We also participate in Primary Care Networks (PCNs) across Colchester and Tendring, including:
* Riverside Medical Centre and Ardleigh Surgery
* Mersea Island Medical Practice, Tiptree Medical Centre, and Rowhedge Medical Centre
* Walton Medical Centre, Colne Medical Centre, and Wivenhoe Medical Centre
Job responsibilities
If you would like more information about this role, please do not hesitate to contact us.
Person Specification
Experience
* A good standard of education, including Maths and English.
* Experience in customer service and working with the public.
* Reception experience is preferred, and experience in primary care is beneficial but not essential.
* Strong IT skills and familiarity with computer systems.
* Experience with SystmOne is desirable; full training will be provided to the right candidate.
* Excellent written and verbal communication skills.
* A friendly and positive attitude towards patients and visitors, both in person and over the phone.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.
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