Job titleService Reception Manager - Jaguar Land Rover Cambridge Job referenceREQ10432 Date posted14/10/2024 Application closing dateBlank LocationJaguar Land Rover Cambridge SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours45 BasisFull time Job category/typeAftersales AttachmentsBlank Job description
Role: Service Reception Manager
Location: Marshall Jaguar Land Rover Cambridge
Hours: 45 hours per week, including Saturday mornings on a rota basis
Salary: Competitive and with a bonus and OTE scheme in place
Bonus schemes: Customer satisfaction and team performance bonus schemes
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Who we are
Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.
The role
Marshall Motor Group are currently recruiting for a Service Reception Manager to join our Jaguar Land Rover dealership in Cambridge. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
What will I do on a daily basis?
• Provide day to day guidance and direction to a team of Service Advisors
• Ensure the highest level of customer care and satisfaction are delivered at all times
• Identify areas of improvement for the service reception department to improve performance and customer satisfaction
• Plan ahead and manage time effectively to ensure all tasks are achieved
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
What experience do I need?
• Ideally you would have some experience in a similar role within a vehicle dealership
• Ability to remain professional, calm and positive at all times
• Approach tasks eagerly and cooperate fully when requested
• Proactive mind set
• Positive, can-do attitude
• Outstanding organisation and time management skills with the ability to work to deadlines
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.